Question about Creative Labs ZEN V Plus MP3 Player

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[zen V+ 1Gb] zen won't allow me (crash) to upload further a certain storage size

Hello, I have the following problem with my new Zen V+ [1Go]: if filling my zen with more than 450 Mo of music causes it to crash. The Zen V+ was changed by Creative and I have the same problem with the new. I use Zen Serie Media Explorer 5.41.07 and WinXP MCE SP2. Does anybody have the same problem? Any clue? thanks

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Posted on Mar 30, 2008

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Try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

Posted on Dec 13, 2007


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Posted on Jan 02, 2017

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Support site for the Zen V Plus, see:,VARSET=CategoryID:213

In the knowledge base solutions Creative gives next answer, when the player does not power on or charge:

To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter ( You can purchase the power adapter here as a separate accessory).

  2. Press the reset button and observe the player.

  3. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.

    • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.

  4. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, visit SID 29048 in our "Further Suggestions".
Note: If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.


Reset pin on the left side with the player facing up.


Manual (Multilingual, 17,2 MB) for the Zen V Plus :

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Go to the Creative support site and upgrade the old MP3 player. The new Player will sync with mediaplayer and you can install music.

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For more detailed instructions on how to troubleshoot your Zen, click here

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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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the zen uses other areas for data storage and stuff.
best to reformat and not use so many folders.

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