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My xbox 360 finds it hard to read the discs

My xbox 360 will randomly stop my game and say "the game disk is unreadable and may be dirty try cleaning it and trying again" this happens to all my games even after i clean them...

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Re: my xbox 360 finds it hard to read the discs


Posted on Sep 06, 2007

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My disk is unreadable

Hi there,

Try a different disc. The reason I say this is because if you try a different disc and it's still unreadable, then you have a problem with the laser lens inside your 360 and it needs to be cleaned. This voids the warranty so you aren't going to find any advice from Microsoft on how to do this. If you Google "Cleaning the Xbox 360 Lens", you will come across a ton of articles and YouTube videos on cleaning the lens.

However, if the other disc works then the problem is with the disc itself. It may be dirty or it may be cracked. If it's dirty, take some rubbing alcohol and a soft piece of cotton material to clean the disc.

Hope this helps.

Jan 26, 2011 | Microsoft Xbox 360 Elite Console - Black

3 Answers

Ok, I have recently been having this problem with my Xbox 360. About a month ago, I kept getting Disc is Unreadable error, but it was only for 5 games that I mainly play. I sent this Xbox in and I was sent...

Possibly you tilted or moved the Xbox when a game was running, this will scratch the game beyond repair, or maybe you played the games so long that they were laserburnt, meaning they were burnt from the laser inside of the Xbox that reads it, making they sometimes unplayable, you could try taking the games back to the store and returning them for a new one.

Jan 22, 2010 | Microsoft Xbox 360 Console

2 Answers

My xbox keeps sya the disk is unreadable and i

Your xbox sensor is either dirty or broke this will make it not read any disc you can either buy a new one for about 40-50 dollars or you can open it up and clean the sensor or if it is cracked i would recommend getting a 360 elite for 300 dollars

Dec 23, 2009 | Microsoft Xbox Console

2 Answers

Unreadable disc

Sounds like the Xbox is trying to find a piece of data that it need to go further and because of a dirty or scratched disk, it can't find it. If you want to verify whether it's your disk or your Xbox, go to your local game rental store and rent a copy of the same game to see if you have the same problem.

Aug 10, 2009 | Microsoft Xbox 360 Console

2 Answers

My 360 will not read disk but will play DVD's

do they have head cleaners for that game system ? i would try a dvd head cleaner

Jun 21, 2009 | Microsoft Xbox 360 Console

1 Answer

Random unreadable disc errors

I had the same problem but i sent it in. They said it was the eye reader error. Or the thing that reads the disc. Try buying a brand new game and try playing it. Alot of times when i have disc read errors i put the disc in where the xbox 360 part at the top goes in facing the xbox. Try that to see if it helps.

Mar 15, 2009 | Microsoft Xbox 360 Console

2 Answers

Xbox 360-Unreadable Disc

Get the drawer to open and disconnect the power so the draw stays open. Get a can of Dust-off ( compressed CO2) at staples or radio shack.

Shoot a couple streams of CO2 into the unit from the drawer opening.

Reconnect power and try a game. Also try a DVD cleaning disc. Philips and Memorex make them

Jan 09, 2009 | Microsoft Xbox 360 Console

3 Answers

Unreadable disk

I suggest that you either have problems with the Xbox console or call Microsoft and tell them your problem and ask them if they can send you a box so you can send them your xbox so they can fix it. Also, another solution is if you have warranty get a new xbox console and dont give your hard drive back so you wont lose your memory, If any other question email me at or response here at

Jul 27, 2008 | Microsoft Xbox 360 Console

2 Answers

Xbox doesnt read disks

If you have a Hard Disk Drive or Memory attached to the console, turn the console off and remove the Hard Disk Drive (HDD) unit and any attached Memory Unit (MU), then switch on your console and try the disc again. If this seems to resolve the issue, turn off your console, attach the HDD and MU again, and then delete any saved games for the game that is causing problems.
Note If it is possible to do so, save the games to a separate MU.
To find out how to remove and connect the Hard Disk Drive from your console, see the following Microsoft Knowledge Base article:
906204 ( Xbox 360: How to attach or remove the Xbox 360 Hard Drive

Don't forget to rate!

Feb 28, 2008 | Microsoft Xbox 360 Console

12 Answers

Won't read disc's

theres a known problem with the hitashi dvd drive in the xbox 360.
the only solution to this is a home repair job, look up on youtube on how to do this, although this isnt recommended as it voids warranty.
so the best way is definitely just to ring microsoft and send ur console in for repair.

Dec 26, 2007 | Microsoft Xbox 360 Console

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