Question about TruTech PLV16320 Television

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No sound hello, i hope you can help me... i bought my tv last august (1 year ago), around last november the sound started to cut out intermittenly over the period of a a couple weeks... i would be watching tv and suddenly a strange noise would sound and the volume on the tv would go out...during november though the sound would go and then come back on after 5-20 min. sometimes i would turn it off and later turn it back on and it would be fine or take a minute for the sound to come back. just as suddenly as the problem appeared it also disappeared (last november) forward to the present, suddenly again no sound, only now its been no sound for over a week...i dont think any wires are loose because the tv is mounted on the wall and doesnt move and the wires hanging are only the cable box (which has the volume up) and the wall outlet plug...i dont know what to do. i hope my tv is not dead. the picture is perfect still only the sound is out...please help, football starts soon and muted football isnt nearly half as fun!

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Re: no sound

Hi, Probably you first have to determine if the "no sound" is the TV or your source (cable box). Try another source such as a DVD player hooked to the audio/video inputs of the TV, if still no sound then you have confirmed that it is the TV, if there is sound, then it is the cable box (in some cases it may be just the cables connecting the cable box and the TV; try wiggling it a bit, might just be loose). If it is the TV, go through the routine of the setup/menu; look for audio, stereo, SAP, etc, try different settings (pls log down original setting in case no change and you have to revert back). If all else fails, try the "thump test" this will help you determine if its a loose/cold solder problem inside the TV. Give your TV a good whack at the side, top or back, if sounds comes on even briefly, it's a loose/cold solder problem, if not then you probably have to have the unit serviced by a qualified professional. Good luck and kind regards.

Posted on Aug 26, 2007

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