The printer will print and copy just fine but when I choose scan it just says "Starting Scan" on the display, the Scan button flashes green but nothig happens after an initial sort of cough as if the scanner is getting ready to move across the document.
I'm using the scanner with a Mac running OS X. I've tried to use it on my iMac and my MacBook.
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Re: Scanner doesn't work
If you've tried the printer on different PCs and still didn't work looks like there is something wrong with the scanner internally. When you start the scanner fresh, the scanning light has to move up and down the glass if it doesn't may be something is stuck on the mechanism open it and check for lose cables or dirt. Other option will be that If you bought it on the last 11 months try send it for "Manufacturer's Warranty Repair" you can call HP costumer service and ask them where you can send your unit for service, make sure you use a traceable method and keep records. Or take it to the nearest dealer and have them look at it.
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Please install and run the below mentioned software to automatically diagnose and fix scanning issue:
HP Scan Diagnostic Utility
After installing this utility,
Press the Power button to turn on the product, if it is not already on.
From the Scanner column in the Scan Diagnostic Utility, select your HP product.
Click Diagnose . The Scan Diagnostic Utility diagnoses various scanning problems, and then displays a list of results. The results display either when the tool detects an error, or when the tool completes the diagnosis and there are no errors.
If this utility doesn't solve your issue, please revert back.
The same thing happen to me. I have Windows XP. Try using the Scanners and Cameras Wizard.
Connect the MP470 to your computer, have it on and place the item to scan onto the scanner.
Go to the Start Menu
Click on Printers and Faxes
On the left of the screen there is an area titled, "Other Places"
Under the Other Places heading, click Scanners and Cameras
Select the WIA Canon MP470 device(double-click) This should open the Scanner and Camera Wizard.
Click Next and you will be taken to the Choosing Scanning Preferences screen. Here you can select picture type. If you click the Preview button your device will scan your item and display it in the preview box. Otherwise click Next.
Click Next to name the file, choose a file format and where to save it.
This works!: Best Solution
posted on Sep 05, 2009
the_sunman Rank: Apprentice Rating: 94%, 4 votes
I finally got a solution to my problem, which is the same as this one. When trying to scan via USB, you have to make sure the unit is set to USB. On the top panel just above the LCD display, is 3 buttons, Copy, Fax, Scan. Hit the SCAN button, till the display says USB SCANNING. Then try to scan again. Good luck!
I had this same problem and it is fixable, but not the way you would probably like, though you can still scan with the printer. You just have to open the Paint program and click from scanner or camera, and then choose your printer and click scan preview, and then scan, it works just fine but its a little time consuming.
I finally got a solution to my problem, which is the same as this one. When trying to scan via USB, you have to make sure the unit is set to USB. On the top panel just above the LCD display, is 3 buttons, Copy, Fax, Scan. Hit the SCAN button, till the display says USB SCANNING. Then try to scan again. Good luck!!
i have found the way to scan items from a Canon MX310 (on windows)
1.On windows go to control panel 2. click hardware and sounds 3. then hit devices and printers 4. then click on the Canon Inkjet MX310 seriers 5. then you will see scanner management click on scan Photos or docs 6.then place the photo or doc under the scanner and hit scan!
That is all the steps you will need. 17 years old computer tech.