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need more info but if it is to do with windows update just be patient and wait for it to finish, if it takes way to long reset your computer using the reset button and windows will recover its self and tell you what went wrong and what option you have, ok, not a problem at all.
If your Sansa does not recognize MSC (Mass Storage Class) mode, then your PC will not be able to communicate properly to it.
Sandisk can fix it but you will have to email firstname.lastname@example.org, to ask them how to proceed from here.
Give them the following information:
1) Sansa device model
2) Firmware version on your device
3) What computer OS you have
4) Problem you're experiencing (what you've done)
Beta tester of "0"s and "1's"
Jan 21, 07
I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240''s there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that''s frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately.
Your M240 may have encountered a corruption in its Music Database, and may be corrected by formatting and updating the firmware.
Try this: Manually switch the player to MSC mode and format through "Disk Management".
Here are the steps:
Locate the "Hold" switch on the side of the M240 and enable it (you should see an "orange-colored" surface when it's enabled)
Plug the M240 to your computer (recommended Operating System is Windows XP and above) and check Windows Explorer if the player is detected as a "Removable Drive"
Open "Disk Management" by right-clicking on the "My Computer" icon, then selecting "Manage"
Your "Disk Management" window should be divided into 2 panes. On the left pane, click on "Disk Management"
On the upper right pane of "Disk Management", you should find the drive letter corresponding to your Sansa M240. The lower section also contains the drive # pertaining to your M240. Right-click on either drive letters pertaining to the M240 and select "Format". Follow the on-screen prompts. Make sure that the "Quick Format" checkbox remains un-checked.
In general, Disk Management is more the effective tool for formatting your M240 and assuming the format processing completed without any errors, proceed to updating the firmware of your player.
Use this link to download the Sansa Firmware updater:
Save this file to your Desktop and run it while your M240 is still plugged in to your PC. Follow the on-screen prompts.
"Safely remove" your M240 from your PC and -- with a fresh battery -- power on your player. It should boot up normally.
I hope this works. The M240 is a great player