Hi! Our subzero's freezer drawer is closed shut and can not be opened. I have tugged on it and tried to pry it open with several plastic utentils to no avail. I can't help but wonder if it has frozen shut. The ice maker stopped working a few weeks ago. Since we have another freezer, this was not a big "hurry to fix" item. Well, a few nights ago, I noticed that a few cubes had fallen. I haven't reached into the freezer in a couple of days, so I am not aware if the ice maker contined making ice, and somehow overfilled and froze the drawer shut? I turned the freezer off about 6 hours ago, hoping that if it is frozen, the ice will melt and the drawer open. Does anyone have any suggestions? Thank you!
Our 550 bottom freezer drawer froze shut earlier this week and the motor made an unusual sound, like it was working too hard. Two of us eventually were able to open the drawer to find that it had frozen shut due to a leak which filled the ice tray solid and then adhered to the actual door, freezing it shut.
We emptied the fridge and freezer, turned the control dials down to 0, but neither the motor nor the light would go off. We finally killed the circuit breaker to get the appliance to shut down.
It's cleaned and defrosted and we noticed that the gasket has torn in three places, two on the fridge door and one on the freezer door. The freezer door could be from our tugging, but the refrigerator door is normal wear and tear. We filled the tears with some kind of putty and when it is dry we will start everything up again.
This is not the first problem of this nature we have experienced with our subzero 550, but it is the most dramatic. Each previous time we have called a repair man out and he has been unable to fix it.
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Subzero freezer: We had all our drawers stuck, including the ice drawer. We turned off the refrigerator, took all the drawers out and defrosted the rails with a hair dryer. The ice drawer was misaligned, so we reset the allen screws on the left to be the correct width. All better!
If the freezer is cold, it is probably the evaporator fan motor or the damper. The damper is the easiest to check.
Inside the refrigerator compartment, top, center, back is a small plastic grill that snaps out of a larger plastic housing. Tug gently from the bottom edge. You should see a small damper door. If it is closed, push it open. If you feel a flow of air, the fan motor is good and the problem probably has something to do with the damper not opening. If you do not feel the flow of air, it is probably the evaporator fan motor.
If it is likely the damper, you can prop it open to get the refrigerator compartment cold again until you can solve the damper problem. I have not had to solve this problem yet, so good luck.
I've had problems with evaporator motors in every Kenmore appliance I've owned. So, it is probably the evaporator fan motor. The motor is just above the evaporator coils inside the freezer compartment. Lift out the baskets and lift off the drawer front. Remove the drawer slide mechanism buy depressing a single plastic clip on each side as you pull the slide forward.
This is a problem with freezers that have their drain outlet blocked.
Clean the doorseals anyway with a warm cloth and soapy water, then remove inner drawers. There should be an access panel at the rear to remove, and this will reveal the cooling coils and the drain at the bottom of these. You will need a short length of wire to clear the pipe. Make sure power is off while you do this.
Make sure nothing has fallen behind the freezer drawer or is hitting the top of the freezer to prevent it from closing. Also check that the tilt open front is in the closed position. If nothing is blocking the drawer the gear wheels that support it may not be in the right position. See Owners Manual for instructions about removing/reinstalling the drawer. When you get the drawer to close you may have to unplug the power cord for 30+ seconds to get the unit to reset and restart.
unit is most likely frosted over. bets thing to do is turn control for freezer to off for 24 hours, put down some towels for the water and prop the drawer open at least 6 inches. Then turn back to normal setting and allow 12 hours minimum for normal tenperature
Okay, I fixed it for now. The design for this bottom freezer drawer is not good. What happened was most likely that my son slammed the door, and it bounced and was slightly open. Overnight, ice started to form all over the compartment, including inside the drawer guides. Some ice was probably obstructing the drawer glide from sliding shut.
What I did, not thinking this was the solution, was to prop chairs against the drawer to close it while I searched for answers on the Internet. In the meantime, some of this ice must have refrozen in the closed position (due to the weight of the chairs). When I went to check it later, I had a little trouble opening the drawer. I gave it a hard yank and some small frost flew off, as I opened the drawer.
It was not easy sliding it due to the frost. I then moved it out and in until it felt smooth, and finally closed the drawer and it stayed in the shut position.
Kids are instructed to close the drawer gently and visually check that it is sealed. There is also an air passage between the refrigerator unit and the freezer so that when you close the double french doors, some air pushed to the freezer section and momentarily pops the drawer open. You should make sure that the drawer closes before leaving the kitchen. If you are on vacation, prop chairs to make sure both the freezer drawer and the french doors stay closed. This is important if you're in an earthquake area as a small tremor could open the doors and you'll get a fire when the lights stay on and burn through the wiring (as others have noted).
We had the same problem on our 650. It turns out that there is a white plastic arm attached to the icemaker shut-off switch. This plastic piece was knocked off sometime when we pulled open the freezer. I found it laying on the bottom of the freezer compartment.
I stumbled on this site while looking for the replacement part.
Look in your freezer at the icemaker. It is not easy since the upper drawer is in the way. You will see a metal wire that is the actuator for the shut-off switch. It should have a white piece of plastic clipped on the part that is closest to the ice bin. If not, or if only half of the plastic part is there, That is your problem.
Let us know if you find the part, how much it costs, where you got it.
After several hours working and moving the door, I was able to slide open the door. Found out that the ice maker was leaking and the water was in the bottom an it frozen and that was stopping the door to open.