Question about Sub-Zero 650 / O Bottom Freezer Refrigerator

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Freezer Drawer Stuck

Hi! Our subzero's freezer drawer is closed shut and can not be opened. I have tugged on it and tried to pry it open with several plastic utentils to no avail. I can't help but wonder if it has frozen shut. The ice maker stopped working a few weeks ago. Since we have another freezer, this was not a big "hurry to fix" item. Well, a few nights ago, I noticed that a few cubes had fallen. I haven't reached into the freezer in a couple of days, so I am not aware if the ice maker contined making ice, and somehow overfilled and froze the drawer shut? I turned the freezer off about 6 hours ago, hoping that if it is frozen, the ice will melt and the drawer open. Does anyone have any suggestions? Thank you!

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Re: Freezer Drawer Stuck

Our 550 bottom freezer drawer froze shut earlier this week and the motor made an unusual sound, like it was working too hard. Two of us eventually were able to open the drawer to find that it had frozen shut due to a leak which filled the ice tray solid and then adhered to the actual door, freezing it shut. We emptied the fridge and freezer, turned the control dials down to 0, but neither the motor nor the light would go off. We finally killed the circuit breaker to get the appliance to shut down. It's cleaned and defrosted and we noticed that the gasket has torn in three places, two on the fridge door and one on the freezer door. The freezer door could be from our tugging, but the refrigerator door is normal wear and tear. We filled the tears with some kind of putty and when it is dry we will start everything up again. This is not the first problem of this nature we have experienced with our subzero 550, but it is the most dramatic. Each previous time we have called a repair man out and he has been unable to fix it.

Posted on Aug 30, 2007

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