Question about HP Photosmart M425 Digital Camera

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Lens won't retract

Camera was dropped, when it was on, now the lens won't retract and the camera will only stay on for a few seconds.

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  • Anonymous Dec 16, 2007

    stuck lens- code 12 and 22 turns on only a few seconds to display error codes.

  • Anonymous Dec 18, 2007

    lens wont retract and when i turn on the computer it says "lens error:M425 13 (7f80)

  • mhutch Jan 04, 2008

    Camera has never been dropped or damaged, but for some reason the lens won't retract. Even though camera won't stay on more than a couple of seconds, I can manage to review photos already stored on the memory card.

  • Anonymous Jan 15, 2008

    me too. I kneed mine but caught myself before putting alot of pressure on the lens. When I checked it, the lens retracted into the camera & won't come out anymore. When I power it on, it only stays on a second or two , says lens error & shuts down.

  • Anonymous Jan 16, 2008

    GRR, i neeeeed my camera. if you turn it off & take the batteries out for like 15 seconds, and then turn it back on, the lense moves a little, but not all the way.

  • Anonymous Jan 17, 2008

    My cameras lense is stuck open, my friend dropped on a tile floor, and since then it's ben staying open and it keeps saying lens error m425-12 (7f80) i tired all the soultions on that website that that person posted but its not working, and i dont have the right screw driver to open it up. haha, but yea: /



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Here is a link to troubleshoot your issue. I hope this solves your problem.

Posted on Aug 26, 2007


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