- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hello Doris, You can "GENTLY" try to push the lens slowly back into the camera with the palm of your hand, note I said gently and slowly, do not use force !!! Then turn on camera and see if this helped, if not it is repair time.
There are special springs, motors, gears, and guides inside these lenses.
If your lens won't retract, one of the above is bent, misaligned, or broken. There is not a 'quick fix' that can be applied in your situation since it is a physical problem, not a software malfunction. You can try to dismantle yourself but speaking from experience you are likely to make the problem worse. If you are unwilling to attempt repari yourself, either take it to a repair shop or upgrade.
When you reset the camera you should be able to hear the gears of the camera lens turning. The problem is that the lens is out of alignment so the lens can't slide back in. As the gears are turning, straighten out the lens (you might have to try forcing it in different directions if it's not obvious which way the lens is bent) and it should slide back in. You obviously want to be gentle enough to not break it, but sometimes you have to use a little bit of force based on the severity of the drop. You also might need to try a few times since the gears will only run for so long before stopping. I have fixed a few cameras this way but if the lens is bent too far out of alignment you'll have to get it profesionally fixed.
you must have dropped your camera where it caused damage in internal part. when cameras are dropped wires and screws inside loosen which will cause trouble. Have it checked by a pro. you might destroy it more if you try to fix it yourself. Thanks.
Try blowing lots of compressed air around the open lens shutter to clean the mechanism. Or use a hair dryer for a few seconds (don't want to heat up the camera). Also with the lens barrel extended and pointed downward, tap the lens barrel with a pencil while you extend and retract the lens by powering the camera on and off. A grain of sand in the mechanism is usually the culprit, and you want to try to dislodge it.
You can open it up, but only as a very last resort. The above procedures usually work if you try them enough. But for those particularly nasty stuck mechanisms, here's an example repair on a Canon Powershot A400 (do this at your own risk, and it will void your warranty):
my daughter sat on ours while it was on and the lens wouldn't retract. I tried the banging repair suggested for a stuck lens. After quite a few tries, it got the lens to retract when turned off but it wouldn't stay out when on, so i grabbed the lens and gently pulled it all the way out while it was on and it worked! (phew!)