Question about Creative Labs Zen Touch MP3 Player

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Zen v player will not turn off

Once i turn it off it comes back on by itself

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Re: Zen v player will not turn off


Posted on Aug 29, 2007

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I can't open my zen v plus and it always light up and there's no start up screen

Can it still play music if you press play after it lights up?
Can you still connect it to a computer?

This sounds like a dead screen, which means it is time for a new player.

Jan 03, 2010 | Creative Labs ZEN V Plus MP3 Player

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I have a creative Zen 2GB & when I turn it on it has to rebuild libraies and then once that is complete it freezes on the one song & I cant turn it on or off

Ok just fixed mine by pushing pin into reset hole. Hold play button turn zen v back on format player. yes you will lose your data but its better than buying a new mp3 player. download zen firmware update plug player in and update. This problem is caused by a corrupted file so the only way to fix it is full formate.

Sep 14, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Suddenly my creative zen vision m 30GB turned off and will not power back on. It will not enter recovery mode or respond to being plugged in. any ideas of whats wrong, and is there a way i can fix it?

have you tried to plug into AC yet? once mine simply refused to turn back on after a nice freeze, the reset hole did not work, and Pc did not recognised the player. It only entered recovery mode (automatically) when I used the AC charger as a last resort. if the recovery screen comes up, select reboot...

Aug 17, 2009 | Creative Labs ZEN Vision:M Digital Media...

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Creative zen 4GB will not turn on, only blue light!!

yeah i know. i love zen too!! let it run dry and try recharge.
worked for me once
good luck

Jun 30, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen v plus. Computer not recognizing.

I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on.
If this is what is happening with you, then this one solution I found to fix it:
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen.
I hope this helps!

Nov 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My zen wont charge

It won't charge from an USB hub. It must be plugged intoan USB port on the computer itself.

Oct 29, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Zen screen stays white

The white screen of death is due to a hardware failure in the LCD screen and the only way to fix it is to replace the screen itself. You can find a screen and repair services at

Aug 13, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen Micro (6gb) is frozen

Take your battery out of the back, turn it back on and let it reboot.

Jul 28, 2008 | Creative Labs Zen Micro MP3 Player

3 Answers

Creative Zen V plus has frozen

i have a problem with my creative zen v plus. every time i shut it down it comes back on by itself. And when it comes on i have no control. can you help me. thank you

Jul 28, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Creative Zen V Plus

hey. for first: reset it, take a needle and put it in the reset hole in the side. connect it to power, best is not from the computer.. and turn on. it will probably rebuildt and so on.

Aug 14, 2007 | Creative Labs ZEN V Plus MP3 Player

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