Question about Compaq A3000 All-In-One InkJet Printer

1 Answer

Scanner won't scan

I press the scan button, the monitor says "To:user folder" (I have that fixed), but when I press "Start" it just says "1 color normal". I used this in the past and it worked fine. I have reinstalled the program multiple times but nothing changes.

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  • predfan Aug 25, 2007

    I will try that again and get back with you. Thanks.

  • predfan Aug 25, 2007

    That still didn't work. It does the same exact thing. Thank you though. Any other suggestions would be great.

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  • 4 Answers

You said you reinstalled. well why don't you try uninstalling and installing again. Sometimes deleting the files and then putting them back helpes.

Posted on Aug 25, 2007

  • Soh5757 Aug 26, 2007

    Well, then i guess i don't know what to tell you. you may just have to take it back because somethings it just happens to be defected. i have had this happen may time.

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1. Open the top cover, and then load an original document face down on the scanner glass.

printmastert_84.jpg

2. Close the top cover to avoid dark edges on the scanned image.

3. Make sure that the printer is connected to a computer, and that both the printer and the computer are on.

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2. Close the top cover to avoid dark edges on the scanned image.

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    Scanner failure message.


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    Try the solutions in this document until the issue is resolved. It is not necessary to continue to the next solution if one solution resolves the issue.
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    Solution three: Check the power connections

    1.
    Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
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    If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
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    Solution four: Perform a power cycle

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