Question about Brother MFC 420CN All-In-One InkJet Printer

2 Answers

Black ink not working; but colors are

Black ink not working but all colors are. I Two new refilled cartridges used but neither worked. Initially it worked somewhat when the test print was run, but it decreased with each test and now is blank. I ran about ten cleaning cycles and allowed the ink to sit for 24 hours so that air can escape. Nothing worked. Any ideas?

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  • oldchap Nov 05, 2007

    Same here used genuine brother refill cleaned 15 times won't print black!

  • Dawnsails Jan 17, 2008

    Same problem - colors work but not the black and I've cleaned it a zillion times with no improvement.

  • cookie4 Jan 19, 2008

    Black ink works barely along with the others. I too, have repeatedly cleaned the machine.

  • Anonymous Jan 28, 2008

    I have the same problem with a Brother MFC-425N. Tried cleaning many times over but no luck! :-((

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  • 832 Answers

Use a original brother ink cart. Do the cleaning twice. If there is no more black blocks to see, the printhead is crashed!

Posted on Sep 11, 2007

  • rob_a_riccio
    rob_a_riccio Jun 26, 2012

    What does the printhead is crashed mean? Is the printer dead?

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I had a similar problem....almost no black.  I purchased a

Brother LC41BK, Black cleaning cartridge . The only place I could find it was at Abacus Ink    private.abacus24-7.com   (602) 787-1223.

It took about three days of running paper through every day

and going through the cleaning and testing routine until I had used all the "cleaning ink". I then replaced the regular cartridge and it works fine.  Good luck...worth a try!!

Jean

Posted on Oct 16, 2007

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1 Answer

My black ink wont work.


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recommendation:
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Hi lilacky-

Here are some HP support links that might be helpful... and a couple questions to consider.

Q: Is your new cartridge one of these listed below?
"The HP Officejet 6100 series and HP Digital Copier Printer 410 products use the print cartridges listed below:
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00004340&lc=en&dlc=en&cc=us&lang=en&rule=12548&product=79477 Is your new cartridge a refilled cartridge? Some times those have special challenges. Has your cartridge been sitting a while in the box, maybe in a warm spot? Some times even new cartridges dry out a little. Was your old cartridge low or completely gone? Just as a test, if you put it back in your printer does the old cartridge work? Any printer error messages? Can you print a test page or an alignment page for your black cartridge? These might be too many questions but here are some HP support links with some How To information for getting more answers. Please let me know if any of these are helpful. see also: Slow or No Response from Printer
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By using Colorbyte's Imageprint software and their 'Phatte Black' cartridge.... 
www.colorbyte.com
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1 Answer

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Hi there the ink cartridges are designed to be used once. Most of these new ink cartridges have a set chip on it once you have installed a new cartridge it registers that a new one has been installed and resets the ink counter for that cartridge. When you refill the cartridge it doesn't reset the chip.

I don't know how to reset the chip but the best suggestion I can offer is to purchase a compatible cartridge that has been reset.

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1 Answer

Black ink not working; but colors are


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1 Answer

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According to " HP Officejet R, PSC 500 and Color Copier - General Copying Issues and Solutions", under the problem heading "Black is not Black", notes that:

"The unit will perform mono (or black) copies using the color cartridge to create a composite black in Normal and Best modes. This is necessary to create the correct grayscale shades. NOTE: The HP PSC 500 all-in-one product cannot perform black copies. Scan the image in and print it out in greyscale.

The color cartridge may be out of one color of ink. Run a self-test page to verify that all the colors are there. Replace the cartridge if they are not."

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