Question about iLO (2 GB) MP3 Player

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Mp3 player won't play wma's and now won't turn on- flashes the iLO main screen

When I got the MP3 player, I put most of my music on and everything worked. After about 2 weeks, it stopped playing the wma's and only played the mp3's. I erased the wma music and re-synced it on the mp3 player as mp3's. Now after 2 months, it just flashes the iLO main screen and won't turn on at all. I tried to return it at Walmart, which is where I purchased it, but they told me that I would have to contact you. The box stated a 90 day warranty on the mp3 player, but at Walmart, they only do a 15 day warranty. I would like to have my mp3 player fixed or my money refunded. Is there anyway to do this?

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Re: mp3 player won't play wma's and now won't turn on-...

The company no longer supports these players

This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on Jul 05, 2008

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If you want more details, check out my 2-part article in "Tips and Tricks" under my profile on song formats.

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