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Re: Whats shipping lock?
The shipping lock stops the damage in transit of the scanner or printer, there will be a lever on the underside or the side of the scanner/printer or there will be something holding the printing head in place under the cover.
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You must have got a CD with the printer. Just install it and load the paper in the scanner and press the scan button on the front panel. It automatically starts to scan and shows you the document. Later it will ask you whether to save it as a JPG file (as image) or a PDF file (document).
The scanning feature is much more sensitive to connection signal strength than the printing function. Make sure the USB connection is firmly in place on both the computer and the MP500. If this doesn't fix the problem I would try a different 6 foot length USB cable.
I was very frustrated by this problem too, but just found a fix at last!!
Instead of focussing on the settings on the scanner itself. Use the MP navigator software to change scan settings and get around this problem. there you can set document size, colour or black and white and even DPI (quality) .
i was having the exact same problem -- very annoying!
just go to the following link and follow the instructions.
VERY quick and easy!!!.....
more detail would be useful
try the following.
Check the shipping lock make sure it is off.
Re install the software.
Give more detail on the status of the scanner - power on?
come along now give us the information