Dell A940 All-In-One InkJet Printer Logo
Posted on Mar 26, 2009
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Error 50c Using real Dell carts Tried reinstalling drivers still

Printer won't print and no logical reason why. Done some searching on the web and apparently this 50c error is common. But what is the solution.

1 Answer

Clive

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  • Master 4,362 Answers
  • Posted on Apr 28, 2010
Clive
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Hi there Error 50c
Here we go try this out.

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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only Dell ink carts will fit or work in you printer. If the ink cartridge you got is a refilled used Dell ink cart. It should print ok but will never indicate true ink levels. If the ink cartridge carrier goes to the left when the clear plastic indexing strip which is attached to both sides of the printer, has slipped out of the slot on the back of the ink cart carrier or the strip has come off of one side. If it is off put it back on. In future use only new dell cartridges.
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I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
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If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
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Can't find "cartridge error 50C" in my Dell owner's manual

Cartridge Error 50C
Your print cartridge has shorted.
  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.
  4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
Cartridge Error
Complete the following instructions:
  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges.
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Says Cartridge error 50C...what does that mean?When the printer is turned on, it flashes this message, but I can't find it in the manual or online.

hi : shunaswim 

the error 50 c means either a cartridge fgone bad or the carrrier inside the printer gone bad .,

possible reason ., : having intalled faultly cart . if u got  refilled cartridge ., then contact retailer ., 

if got a new cart from dell ., call them @ 18006249896 and get a replacement cause the carts have 2 yr warratny on them ., make sure u call them along with the order # of ur purchase .

most importantly : 

u need to know which cart is causin the problem : black or the color ., 

try one cart at a time ., if both the cartridges have the same problem ., the n repalce the printer or the cartridges .

hav a gooday !
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Cartridge Error 50C
Your print cartridge has shorted.

Power off your All-in-One and unplug it.
Plug in your All-in-One again and turn it on.
Uninstall and then reinstall your cartridges.
If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
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Test your cartridges.

Remove the color ink cartridge then lower the cover of your printer. If the error message displays again, replace the black cartridge with a new one (or return the new one). Reinstall the color cartridge and remove the black ink cartridge then lower the cover. If the error message displays again, replace the color cartridge with a new color cartridge.
Note: My manual indicated that the printer might have detected a short circuit in a cartridge. I returned a month old black cartridge got a new one and my printer is working fine now. Good luck.
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I also had this happen with real Dell toner cart and I did the same thing to rectify.
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Can you pull out the catridges and make sure you have taken the plastic off the gold strips properly. That can cause errors as there will be no connection to the printer. I hope it's a simple solution and this helps you
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Lexmark x6100

Cartridge Error 50C
Your print cartridge has shorted.
  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.If this does not resolve the issue then try the next steps.
  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges.

Good luck and dont forget to rate me!!!
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