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<p>Unexpected noise (such as clicking, thumping, or grinding) from an branded device are heard during printer operation.<br />
<span><b>NOTE: </b></span><br />
Noises can be caused by a number of things, some of which may not be addressed in this document. This document deals strictly with the isolation and potential resolution of known noises through troubleshooting.<br />
<p>The following table describes some of the noises to be expected in a printer functioning normally:<br />
<span>Noise occurs:</span> <br />
<span>Additional information:</span> <br />
During power-up<br />
When the printer periodically makes humming and buzzing sounds as the carriage assembly moves around on the right/left side of the printer, the printer is actually cleaning the ink cartridges. This is a normal operation for the printer. This sequence may happen in the following conditions:<br /><br /><br />
<p>Before and/or after printing<br />
<p>During power on <br />
<p>After the printer has been on standby/idle for some time<br />
<p>After replacing a cartridge<br />
<p>In the middle of a long print job (such as printing many photos)<br /></li></ul>
During printing*<br />
<p>Paper pickup: There will be some noise during paper pickup due to the movement of rollers and gears.<br />
<p>While printing: The unit has printed a few lines or the paper has been fed into the printing area. There will be some noise during printing due to the movement of rollers, gears, carriage and paper (paper feed and ejection).<br /></li></ul>
During paper ejection*<br />
At the end of the print job, there is a louder clicking noise as the paper is being "pushed off" to the output tray.<br />
During copying/scanning<br />
The scanner may make pulsing and dragging noises as it scans portions of the document or it may make a long rolling sound if it is doing a continuous scan. After scanning, it will make a long dragging noise as the scanner is brought back to the home position (could be on the left or right side).<br />
Post-printing with no additional jobs in the queue<br />
Post-completion of a print job and without another job in queue: At the end of a print job, there will be a noise on the left/right side of the printer as the pens are being capped. The printer may try to do this a couple of times, which is normal.<br />
Between print jobs<br />
The printer may make humming and buzzing sounds as the carriage assembly moves around on the right/ left side of the printer during the cleaning of the ink cartridges.<br />
In the accessories<br />
There may be some noise associated with accessories (ADF, duplexer, etc.) during the initial positioning and during normal operation.<br />
Resetting or reinitializing the network card's NVRAM will clear all TCP/IP configuration information. To have a record of this information, it is recommended that you print a network settings page prior to performing the reset procedure. Press to print both printer and network settings pages.
Turn the printer off.
Press the left front cover release button and pull the front door down.
Press and hold while powering the printer On.
Release when the LED is illuminated. NOTE: Be patient as the LEDs will light up in multiple patterns before finally stopping at
Close the front cover. NOTE: Observe that the , , and LEDs will be illuminated at the same time. This is known as the Home position. OPTION: Have the customer hold down to print a "Printer Diagnostics" menu page.
Slowly press the button until the , , and LEDs are illuminated. NOTE: Normally, this will require you to press the button 11 to 13 times, depending on the options and features installed.
Press and hold until all LEDs flash or strobe from left to right, then release the button. Wait until this process stops with a pattern of three LEDs that should resemble the Step 6 pattern.
Press and hold until the light pattern returns to the pattern of four LEDs in Step 5 or theHome position.
Turn the printer Off.
Turn the printer On. NOTE: If on a DHCP network, wait 30 seconds to see if the DHCP server/router sends out an IP address to the device. A settings page will automatically print if this is successful. A longer wait may be required on other networks.
Press to print the settings pages and observe that all the TCP/IP settings have been reset.
Reconfigure the device using DHCP, Auto IP (zero configuration) or the IP Setup Utility.
check for a paper jam. open it and pull the paper out then reinstall paper. close the from door of the printer and this will reinitiate the printer. the green light should come back on. If this doesn't work take out your cartridge and put it back in. close it up again and it will reinitiate the printer again.
In most cases cartridges have a special chip that remembers the toner cartridge serial number an amount of pages printed from it. This means, that even though there still might be some toner left in the cartridge, the chip's counter reaches it's predefined limit and informs printer, that the toner has run out. Just like that, suddenly. It may also be the case, that the chip loses contact with the printer's electrical terminals - try reseating the cartridge in the printer. If that doesn't help, it's time to replace it I'm afraid. Usually the printer will inform "toner low" for some time before it becomes "toner out" and refuses to print. If you get "toner low", then it's time to purchase a new cartridge to have it ready.
Hi I am former Konica Tech Support for 26 years. I do some network problem. Y may need to upgrade the copier memory. or this just simple setting. on the printing side I can assure you no problem. there is a setting on the operation panel choosing if you prepared pdf when ever you to e-mail, scan to box or scan to SMB. You can delete the old print driver and the control panel delete your even the printer Icon at the printer and fax folder. Re install the printer and the printer driver. And make sure send a test print. If so happened that you don't have the print driver you can go to Konica web site and download the print driver. There are many kind of print driver. postscript driver and etc. I hope this info will help you and if not you may contact me again.
Try re-installing the drivers from page below. Also try a replacement usb cable , if the cable is losing connection during printing you may get same problem. If that does not fix the problem, then the printer has a defective logic board.
Here is the support page. Try downloading and installing the drivers again , and replacing the USB cable.
If this does not fix the problem, then the printer is defective.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
It could be losing connection to the printer when there is too much information to print.
If the cable the information needs to travel through is too long or the distance to the printer is too far - information is "lost" due to the stability of the connection. The longer the information needs to travel the more unreliable and unstable it becomes.
Have you tried from a different computer to print the document?