Question about LaCie 640GB Big Disk USB2.0 640 GB IDE Hard Drive

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No Power! I use my Lacie to back up data every night from my Mac. The drive just bombed out and now there is no power getting through to the drive. I have swopped the cables, both power and leads and still there is no power to the drive (no blue light). Power is getting into the electrical cable as the green light is showing power. I urgently need to retrieve the data - any suggestion or ideas would be greatly appreciate. Please bear in mind I am not a techie in the slightest. Many thanx

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Re: No Power!

Hi, A couple of possibilities: 1. The drive is at fault; 2. The USB cable is at fault; 3. The USB port of your Mac is at fault. Things you can try: 1. Test the drive in another Mac; 2. Replace the USB cable. Things you can do to try and retrieve the data: 1. Use Data Recovery software compatible with Mac; 2. Check with Lacie website and find out if there are any utilities that can be used to repair/retrieve your Big Disk Hope you get an idea and things work out for you. Good luck and kind regards.

Posted on Aug 24, 2007

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My LaCie drive was not showing up on my Mac, and making a soft clicking sound ....I thought i was in for expensive data recovery and worse...But I met a guy who told me that La Cie have had a lot of trouble with their POWER SUPPLY and that i should try their customer service. I did, and after a round iof idiotic scripted replies I got to a smart CSR who sent me a NEW power supply. Hey Presto! The drive is back and working perfectly, no data lost!!!

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Check to see if you're getting power to your harddrive - check the power adapter.

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Try disconnecting the usb cable from the drive and take the drive to a quiet place.

Power up the drive and put your ear next to it. Listen for the internal disk to speed up and then click (which means it's ready). At this point you should have a solid blue LED on the enclosure.

If not, either the disk is bad, the enclosure's controller is bad, or the external power brick is bad (put your ear next to the power brick and if you hear a faint clicking sound, the power brick is bad and you can order a new one from LaCie for about $16.00.

You rate will be much appreciated!

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Basic Troubleshooting:

-Check all connections (Ethernet, Power, USB, etc)
-Install the appropriate driver for the device, usually included on a CD
-Double Check compatibility with your system (system requirements usually on packaging of product)
-If you haven't rebooted since you set it up, then reboot, this fixes a lot of things
-Try the product on another computer
-Try different cables/ports on the comptuer.

If nothing works, then send it in if it's under warranty or contact a professional service.

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When I put my mac in sleep mode and restart it I get a message that says I have not put my lacie hard drive away right. How do you do that.

The message you are getting is refering to removing the Lacie before disconnecting it.

Just as you eject a drive before unplugging the cables to prevent corruption you must do the same before going to sleep as turning off the power to your USB ports(which happens in sleep mode) is no different than unplugging the drive without ejecting the drive when the computer is running.

If your Mac is set to go to sleep and save power when it is not in use then you should only plug your Lacie in when you are using it and should eject the Lacie before going to Sleep.

Failure to do so will eventually result in a loss of data.

If you have already lost data from a Mac formatted Lacie drive then you should refer to the below link for assistance in recovering your files, if not simply follow the above steps and you should not have any problems as a result of your Mac going to Sleep.

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It does not sound good, the hard drive may be faulty or even the drive enclosure could be faulty.
Try thr following:-
1. Take the LaCie drive and connect it to another MAC, if it reads the drive, your in luck.
2. Dismantle the drive case and remove the hard drive and reconnect it again (a few times). The drive may need reseating to make proper electrical connection. Test it in your MAC.
3. The LaCie case could be faulty, remove the drive and insert it into another working LaCie drive case. Test it in your MAC.
4. If the hard drive is faulty, there are hard drive data recovery companies that can retrieve your data, but it will cost you an arm and a leg for their service.

In future I would not rely on a single device for backing up important data. You should get 2 LaCie drives or a dat tape drive plus a LaCie drive and/or burn the data on BlueRay disks.
You should also protect your computer and devices against lightning strikes, power outages/blackouts and power surges with an UPS (uninterruptable power supply), especially when you are editing, burning, copying/back up your data.

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Testing with another Lacie power supply (250Gb D2) this time a 34w unit got the drive up and running, however, and this is the reason for this post, this lower power PSU failed a week later whilst waiting for a warranty replacement from Lacie (5 weeks and still waiting for the new PSU from them. they have no stock)

Message for all Lacie D2 users, check the power supplies first, test with another Lacie PSU, do not run the drive on a lower rating (34w) PSU it will fry it and leave you with another failed power supply.

If you are in a tight spot use the temporary power supply to move your data to another drive and get the correct 57w power supply before running the drive again.

Don't do as I did assume any Lacie power supply will run any Lacie hard drive, they won't, fortunately I had a second back up, but am 2 drives down and no new PSU's available to buy anywhere.

Try and purchase another spare 57w power supply, something all D2 users should do for long term security, as these do not seem to be very reliable and getting warranty support from Lacie on these is currently impossible.

The lack of 57w power supplies from Lacie and its distributors across the world is surely a warning to be noted!!!!!!

Buyers beware!

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