Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Carriage Jam I am constantly recieving a carriage jam message on the screen of the printer. I went through all of the steps with an HP representative to attempt to resolve the issue. But none of their suggestions worked. They state that the printer is in need of service. However, the cost to service is equal to the cost of a new printer. I dont want to spend that type of money. Please help

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Re: Carriage Jam

If your machines are like other 7310's and 7410's that we have serviced, the inside of it is probably coated in ink spray. Over time this spray will build up on the encoder strip and cause print image defects and carriage jams. You can just clean the encoder strip for a temporary fix but I would have it completely torn down to the metal frame and cleaned good. We charge $85 for this type of cleaning which cures what ails most of this line of printers.


Posted on May 21, 2008

Re: Carriage Jam

Check the catridge is open or not...
and mov the catridge back and forth.. and look for any paper stuck.

You shud be good to go... KK

Posted on May 14, 2008

Re: Carriage Jam

I had the same problem and slid the carriage back and forth and it is now working. It could also be a problem related to accumulation of dirt and grime.

Posted on Sep 22, 2007

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Re: Carriage Jam

I'm sorry to be the bearer of bad news, but that is the only way of fixing the printer. Yes you are right in stating that fixing it will cost as much as a new printer, but the question you have to ask yourself is this, do you want a new printer with more features or better ones? Or do you just want to shell out the same amount for the same printer to be fixed? Remember, you can always find a small business that's able to repair computers and they could do it cheap, like 50 bucks, but still that's your only option.

Posted on Aug 24, 2007

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1. 1
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
2. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3
Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
4. Step 4
Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.
5. Step 5
Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
6. Step 6
Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
7. Step 7
Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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I hope this helps!

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>follow the steps on this link to clear carriage jam on your printer
>please inform me if this has resolved your issue.thanks

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Step 1: Move the carriage to the center manually if necessary If the carriage is stuck on the right or left side of the product, follow these steps to move the carriage to the center of the product.
Step 2: Check for a broken carriage chute
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SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

Thanks for using FixYa.

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