Question about HP OfficeJet 7310 All-In-One InkJet Printer

4 Answers

Carriage Jam I am constantly recieving a carriage jam message on the screen of the printer. I went through all of the steps with an HP representative to attempt to resolve the issue. But none of their suggestions worked. They state that the printer is in need of service. However, the cost to service is equal to the cost of a new printer. I dont want to spend that type of money. Please help

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  • cupidsmyth Jan 16, 2009

    I have done all that HP said to do, I've even cleaned out the ink goo that was pooled at the bottom, I've only been dealing with this printer for a few months, but its at least 3 yrs old. I guess its time to get out the tool kit and try to disassemble this thing to clean it all the way up. Unfortunately I can't simply go buy another one or have it fixed because mine is at work and they believe in trying to fix it before spending money on it.

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If your machines are like other 7310's and 7410's that we have serviced, the inside of it is probably coated in ink spray. Over time this spray will build up on the encoder strip and cause print image defects and carriage jams. You can just clean the encoder strip for a temporary fix but I would have it completely torn down to the metal frame and cleaned good. We charge $85 for this type of cleaning which cures what ails most of this line of printers.

Inkworks

Posted on May 21, 2008

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Check the catridge is open or not...
and mov the catridge back and forth.. and look for any paper stuck.

You shud be good to go... KK

Posted on May 14, 2008

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I had the same problem and slid the carriage back and forth and it is now working. It could also be a problem related to accumulation of dirt and grime.

Posted on Sep 22, 2007

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I'm sorry to be the bearer of bad news, but that is the only way of fixing the printer. Yes you are right in stating that fixing it will cost as much as a new printer, but the question you have to ask yourself is this, do you want a new printer with more features or better ones? Or do you just want to shell out the same amount for the same printer to be fixed? Remember, you can always find a small business that's able to repair computers and they could do it cheap, like 50 bucks, but still that's your only option.

Posted on Aug 24, 2007

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Posted on Jan 02, 2017

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FLOWO THE STEPS

1. 1
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
2. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3
Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

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2 Answers

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Step 1: Move the carriage to the center manually if necessary If the carriage is stuck on the right or left side of the product, follow these steps to move the carriage to the center of the product.
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for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

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