Question about OKI 9800hdn Laser Printer

1 Answer

OKI 9800 with "342" error code

I have an OKI C9800. After replacing the waste toner cartridge and cleaning the toner transfer belt. I reinstalled the belt mechanism, and the toner drum units. Upon restarting the printer, I keep getting a "342" error code that says that the cyan toner unit has not been installed correctly. I have scrutinized every detail and cannot detect anything wrong with the installation of the toner unit. It is identical to the other toner units, and all the electrical contacts appear to be made when installed. I can't detect any mechanical reason for this. However, when restarting the machine each time, the message screen shows a question mark for the toner level. I installed a new toner cartridge, but the same question mark appears in the cyan toner level indicator. And after a few moments, the printer starts to do its prep cycle and then you can hear a very slight "clunk" and the the "342" code appears. Any clues as to what might be happening?

Posted by on

Ad

1 Answer

Problem might be with toner recycle coil which runs around the back of the belt unit. as the cyan unit is the furthest down the line if any blockages occur it can back up and lift the drum unit up. check the square opening of the recycle unit on the cyan end. Make sure you change waste toner unit when prompted or you might break a gear (big job) Karl Oki engineer

Posted on Sep 16, 2007

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Where does oki c9500 waste toner box located


Your printer does not have a waste toner bottle. Waste toner is stored within the transfer belt. When full it will give you an error indicating its time for a new transfer belt.

Jul 08, 2017 | OKI Office Equipment & Supplies

1 Answer

OKI C9800 NON PAPER SENSE ERROR


remove the toner/drums and transfer belt. on the right side is the reg rollers. there is a black arm and sensor the detects the paper weight etc there. that will control the paper sense errors, make sure it moves freeley, clear of paper, dust etc.

Jul 30, 2014 | OKI C Office Equipment & Supplies

1 Answer

OKI C9800 CYAN TONER SENSOR ERROR


remove drum units and clean optical sensors located at the back end of he drum slots and clean corresponding reflective plates on drum units

Jul 30, 2014 | OKI C Office Equipment & Supplies

1 Answer

OKI C9800 CYAN TONER SENSOR ERROR


Exactly what is the error on the operator panel?

Jul 30, 2014 | Oki Electric Industry C9800 Printer

1 Answer

Changing waste container


The is no waste container on Phaser 6500. There is a "waste collection box" in every toner cartridge and the waste toner is discarded along with the empty cartridge. The is also a waste toner reservoir on the transfer belt and this one will be replaced along with the transfer belt.

If there is an error message saying, for example, "Waste Full Cyan Cartridge", it means the waste toner counter reached the replacement value for that color and you have to replace the corresponding cartridge. But the waste collection box is not really full.

Sep 30, 2012 | Xerox 6500/N Phaser Laser Printer

1 Answer

Error 357


Hi - take the waste toner unit out and restart the printer. You'll now have a different error 'Check Waste Toner'. Open the front cover and put the waste toner back in. Let the printer go through the usual checks and hopefully all should be well.

In my experience this can be caused by not shutting the printer down fully before changing the waste toner.
JohnnySheffield

May 30, 2010 | OKI C9800hdn Led Printer

1 Answer

What is error 357 waste tuner box is full okidata c9800


The printer always puts out a little more of each color toner than is actually needed in printing. The excess gets dumped into the waste toner bottle.

The replacement part number for this printer is 42869401 and should last 30,000 pages. Order one from an OKI service center and it will come with the replacement directions.

I hope this helps.

Cindy Wells

Apr 18, 2010 | Office Equipment & Supplies

3 Answers

Fatal error 917 on an Oki C9600 printer. What does this mean and how can I resolve the problem. Many thanks James


A fatal error 917 means there is a problem regarding the belt **** sensor.

Usually it means the printer can't see the transfer belt rotating.

First thing to try is to remove and re install the transfer belt, if that does not work you should replace the transfer belt.

Jan 07, 2009 | OKI C9600hdn Laser Printer

1 Answer

Oki 9800 230 fatal error


No reset need to fix fault then clears...check toner carts are secure on drums, all their contacts are clean,

Replace Toner Cartridges with Gen OKI new ones... are you using non oki product? Cause Toner carts, thats where I would start looking cause the error is the machine not receiving correct information from a little chip built into the toner cartridges to allow operation to begin.

Dec 07, 2007 | OKI 9800hdn Laser Printer

Not finding what you are looking for?
OKI 9800hdn Laser Printer Logo

831 people viewed this question

Ask a Question

Usually answered in minutes!

Top OKI Office Equipment & Supplies Experts

Jimbras

Level 1 Expert

13 Answers

Don  Farrell
Don Farrell

Level 3 Expert

1018 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Are you an OKI Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...