Question about Microsoft Windows XP Home Edition

2 Answers

USB Insanity My sister ripped her MP3 player out of the USB in the middle of the "Safely Remove Hardware" screen and clicked the red x. Now my computer still has the icon in the tray but when i click on it, nothing. When i put my iPod, Sony MP3 player (yup i fixed it) or camera, nothing. Becuase she did that, no USB device will work!!! i've restarted: the icon's still in the tray, i click on it, i click to stop the MP3 player...and wait...and i get the hourglass. For fifteen minutes till i cancel it. Did she muff up my computer (my mom's computer is fine, but it's kinda more convenient to have my computer at my house)?

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  • docstrange Aug 24, 2007

    my major problem: Now i can get the Safely Remove Hardware screen. I click to stop the MP3 and it sits there....hourglass etc. Any other way i can stop the device?

  • docstrange Aug 24, 2007

    oh and the computer will not respond to any USB device, even her mp3 player. Really, if i don't get help on this in 24 hours, i'm just going to get a new computer.

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Hi, You can try uninstalling all of your USB in your Device Manager then reboot. Normally Windows will auto detect and auto reinstall. If still a no go, do it again but on restart, go to your BIOS and disable temporarily your USB, reboot. Confirm that no USB is installed in your Device Manager. Reboot, go to BIOS again, enable USB, save, restart. If the above does not solve the problem, it is possible that you may have a hardware issue. If a desktop, hopefully it is the front panel USB port (where your sis's MP3 was plugged in), physically disable that USB port by opening your case and removing the front panel USB wires to your motherboard. Hope this works out for you and give you an idea. Good luck anf kind regards.

Posted on Aug 24, 2007

  • Louie  Role
    Louie Role Aug 25, 2007

    Have you tried disabling the USB in the BIOS before booting to Windows? (Press del or whatever key is needed to go to the BIOS setup after power on before Windows start)

    I expect that in normal Windows by then, the hourglass issue will not surface since in the first place there is no longer any USB as such that you have disabled it in the BIOS.

    Post back how things are.

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If none of your USB ports work on your PC, then it could be possible that your USB chip set controller driver got corrupted. I would 1st check the device manager at the very end of the list indicating "universal serial bus controllers", check to see if their is any exclamatiom marks or question marks indicating a possible driver problem. At your own risk you can try refreshing your USB chip set, I would highly recommend to check to see if your keyboard and mouse is a Non-USB interface if they are then refreshing the usb ports will disable your keyboard\mouse no navigation avail. If this is the case then I would try a different route by reinstalling your USB drivers. On the other hand if they are P/S2 interface's then you can refresh the USB controller; Go into the device manager at the end of the list "universal serial bus controller" click on the (+) symbol and locate any listing that includes "universal host controller" you may have more then one, once you locate them right click and delete them. Once deleted restart PC and windows should refresh the USB controllers. Please note this only applies to Windows 2000 & XP.

Posted on Aug 24, 2007

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