Will not connect to tomtom home says usb connection not recognize

I'm assuming you have
- the TomTom HOME (or MyDrive Connect) software installed on your computer/laptop.
- you have a TomTom account and have registered your TomTom device (in that account) on the TomTom webiste
- you are able to successfully plug your TomTom device to your computer/laptop, e.g. using the USB (cable or cradle)
- you can log into your TomTom account and have the TomTom software (HOME or MyDrive Connect) recognize your device (as being connected)
- you see the list of software/data/map updates available for your device
... and you still can't download the software/data/maps ... ? to update your TomTom device ... ?

Have you been able to get any help/support from the TomTom website ? www.tomtom.com to do this ?

The moment you connect your TomTom device to a computer, your device should ask Do you want to connect to 'computer'. Once you tap YES, it should connect to the computer. TomTom HOME then starts.

If your device is not connecting, click one of the solutions below:

• Device not responding
  You connect your device to your computer but the device does not ask if you want to connect.
  
  
• Device not recognized by HOME
  TomTom HOME does not start or does not recognize your device.
  
  
• Device not recognized by computer
  Your device does not appear in My Computer (Windows) or on the desktop (Macintosh).
  

1) Has the GPS been dropped or gotten wet?
2) Did the TomTom get physically disconnected before issuing the "disconnect device" from the TomTom Home drop down menu? (this can corrupt the software inside the GPS)
3) Try reinstalling TomTom Home from www.tomtom.com in your computer

reinstall tomtom home from tomtomsite. smetimes it also helps to use another usb port. good luck

Does your Win7 computer recognize any USB devices? If not, this is a device problem.

There could be a problem with the cord. You may need to replace it.

First thing I'd do is download and install the latest version of Tom Tom Home.

Get it here: http://www.tomtom.com/services/service.php?id=16&tab=87

Let us know if any of this works.

Try to use another computer or another usb port for it. You could also try different usb cable that fit´s into tomtom´s connector.

Sounds like you are trying to install tt home from your tt device. Go to the tt website and download from there.

If you insert the CD that came with your device, it'll automatically connect you to TomTom Home. Once you connect your device via USB your computer will recognize it after the the software has been installed and automatically connect you. You don't necessarily need to restart your computer after installation, but I recommend it

download.tomtom.com is not a web-address. Try this link to the 'home' download page > http://www.tomtom.com/plus/service.php?ID=17

Dont use a HUB, connect it directly to the PC.

Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.

If this doesn't help.
contact them about the problem...

http://www.tomtom.com/support/support.php?ID=2