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Practically all the handles on Rival crockpots that are sold are defective. Customers are being...
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Problem for Rival 5070 7-Quart
Need plastic handle on Rival Crockpot lid.
By GA Mom of 5 on Mar 25, 2009
The plastic handle on the glass lid of my rival crockpot has broke.
The plastic handle attaches to the glass top via a simple screw.
I'd like to purchase just a new plastic handle, not a new glass lid with plastic handle already attached.
The replacement glass lid costs over half the price of the entire crockpot.
Eric
My lid also broke, and "The Crock Pot Company" (owned by Rival) keeps sending me silly e-mails, asking "what size crock do you need?", when I clearly have told them that I NEED A LID!!
Their only solution is to buy a new lid to a different model. I am just going to find another company and get a different brand of crock pot.
Rival, Hamilton Beach, and the CrockPot company are all connected somehow.
The plastic handle attaches to the glass top via a simple screw.
I'd like to purchase just a new plastic handle, not a new glass lid with plastic handle already attached.
The replacement glass lid costs over half the price of the entire crockpot.
Eric
My lid also broke, and "The Crock Pot Company" (owned by Rival) keeps sending me silly e-mails, asking "what size crock do you need?", when I clearly have told them that I NEED A LID!!
Their only solution is to buy a new lid to a different model. I am just going to find another company and get a different brand of crock pot.
Rival, Hamilton Beach, and the CrockPot company are all connected somehow.
Best Solution
posted on Mar 26, 2009
I looked this model up on the Rival website, and it had been recalled, so I have followed the directions to send in the plug for a new unit. According to others with similar issues, once they sent in the plug, they were sent an entire new crock pot, including the crock and lid. I am hoping that they do send me an entire new unit, however, if not, at least I will have a different model number and could order a lid for that model. I will never buy another Rival product, based on their poor customer service. Thanks for your help!!
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Solution #2
posted on Mar 26, 2009
easy fix go down to your hardware store and buy a big wooden knob (like you would put on a cabnet to open it) it will even come with its own screw for .99 ! . you will have to snap off with a plyers and a screwdriver whats left of the old knob from the lid . but this fix works great and looks good too !
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