Co lines dropping calls on occasion. Sometimes several times a da

I suggest you ask for remote support from www.wanetelecoms.com

Otherwise, have you enabled the card and your Telephone Service Provider supports Caller ID?

You must have latest software to have Caller ID
You must have a Caller ID line card
Caller ID must be programmed on the phone to allow it
Caller ID signal from carrier is sent between 1st and 2nd call

FYI on the fax: Analog ports (ATA's) on the Norstar system do not show Caller ID, instead you would need to use a line share device that supports caller id such as the STICK.

Two possibilities. The C.O. is not sending a disconnect or the timing needs to be set. It's a C.O. trunk time you adjust first and if that doesn't work, call the telco. We have hardware to simulate disconnect supervision if the phone company (or PBX extension like a Panasonic) can't provide it. We have to use them on elevator extensions.

Carl

You need to go into system administration and assign the lines to telephones under the Terminals & Sets heading.

Yes, this is correct. install the co card with cid and you should be fine.

Dan

With one CO line you can only make or receive one external call at a time. You can have extensions connected on intercom calls, but once your CO line is in use, anyone calling in will get a busy signal, as will anyone in the office trying to make an outside call. You'll need additional CO lines if you want to have several outside calls going on at once.

Check and make sure that the disconnect clear time of ur Norstar is 800ms.

I'm pretty sure CID is automatic on a CICS....IF you have a CID trunk card. You might want to post the part number on the face of the trunk and we'll see if it's the proper one.

Carl

sounds like a programming error in the pbx software. I'd start with the dial plan and see if someone goofed with the number 3. It may just be corrupt. Happens on Nortel's all the time. They have to delete and rebuild the software regularly.

make sure your wiring the co lines on the first 2 pins of the 66 then space 2 then lines 3 and 4.

Dan