The ink levels in the black & color cartridges are high yet the black cartridge is not being utilized by the printer. When set properties within Print Setup and check-box to use no color, the printer prints an blank sheet. However, un-check the color box, the printer prints without utilizing black cartridge making the color hues rather than solid colors.
Any suggestions?
Try printing in monochrome mode or gray-scale mode, and specify that it use only the black cartridge.
another problem could be that the head have gotten dry, remove the cartridge, get a soft cotton towel, wet it with a little bit of water, put the head of the cartridge (where the ink comes out from) on the cotton towel, you will see some ink come out of the cartridge, if yes, then put the cartridge back into the printer, and give it a try.
if not try to blow some air into the cartridge as if doing CPR ;) to the cartridge, this will help the ink get out of the cartridge.
if all this fails, get a new cartridge, as sometimes the head could have gotten damaged.
good luck
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