Question about SanDisk Sansa e250 MP3 Player

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Songs dissapeared I had over 400 songs on my sansa 2.0 one minute and the next minute it shows I have only 16 songs. How can I get those songs back? I did not delete them. Where did they go?

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Re: songs dissapeared

Renew sub

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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Having gone over a month with no response, I assume this is no longer a problem.

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The screen of my Sansa Clip 2GB showed illegible signs two days ago when I last played it, but I could get songs playing. Through my computer I then cleared all playlists, deleted the songs etc. Then put...


Restoring your player can be done in 2 main steps:
>>1. For updating the firmware, the player should be switched to MSC mode.
This could be done through the menu. When not knowing what the display shows, use the forcing method in next link:
See the Sansa Clip steps below:
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.

>> 2. Once connected in MSC mode you can use the firmware updater when having Windows operating system, see next page:

For others who have MAC or Linux operating system you can not use the firmware updater: firmware should be manually downloaded from Sansa Forums and installed afterwards:

If this was helpful I'd appreciate your answer.
When needing more help, just add a comment in this thread.

Mar 03, 2010 | SanDisk Sansa Clip MP3 Player

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Sansa e250: PC doesn't see MUSIC folder

hi!we have read your problem..since you said there are possibilities for viruses in your device you may format it completely first.secondly upgrade your device using the software provided in the cd which came up with your use an original antivirus software , clean up your PC, and try again..hope your problem will be tackled.have a nice day.

May 24, 2009 | SanDisk Sansa e250 MP3 Player

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Songs dissapeared!

Several things. 1. To correctly reset it, flip the lock button, then hold down the power button. 2. Format your sansa. Make sure you have all your stuff off. Then, format it. If you don't know how, e-mail me here : Then sync it back on!

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Sansa Clip 2GB MP3 player

The user manual wil lshow you how to switch your USB mode from MSC to MTP:

-Tha Mp3 Doctor

Dec 19, 2008 | SanDisk Sansa Clip MP3 Player

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I guess you can try downloading it again. Shouldnt you still have the songs in your PC anyway? You can try to download it again using limewire or any other tool. Next time you can use windows media player 10 or 11 to delete songs by clicking on library and then finding the songs you want to delete on the list on the left which should show your Sansa connected.

Jan 21, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

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Ahh help!

Hi Tootiez. Try this I hope it helps: Go to my computer double click. Right click on the Sansa drive and select format. I really hope it helps. I love Fergie too ;-)

Feb 05, 2007 | SanDisk Sansa c140 MP3 Player

1 Answer

Videos have dissapeared, but memory still gone?

I had the same problem. I updated the firmware. I then set the unit to the MSC USB type. I then went to "My Computer" and right-clicked the drive and reformat in a fat 32. I now have all available memory back.

Jan 14, 2007 | SanDisk Sansa e250 MP3 Player

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