Question about Saeco Vienna De Luxe Espresso Machine

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Saeco stopped working during process

My machine is actually a Incanto (I assumed the basics are the same). The machine stopped working while amaking coffee. The dregg compartment was very full but I cauld not remove. A bar had dropped down so I cauldnt remove the dregg compartment. I reset and the bar raised back to position ans I cauld remove and clean. However the machine is still not working. When I turn on the machine it goes through aprocess and the makes a clicking noice. I beleive the problem is in the grinding process. The brew group has a PUSH butoon which you push from left to right to release. I tried this to remove but the button is on the right side and cant be budged. Any idea?

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Re: Saeco stopped working during process

Jammed brew unit, possibly also damaged gears.

Do not keep turning the unit on at this point, cuz it can damage it even further.

Has to be sent out for service, be sure to tell them to check gear system and mention jammed brew drive.

Posted on May 22, 2008

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