If you're in Australia the model number is VS5500. You'll find product information here http://www.sunbeam.com.au/Pages/Browse/ProductDetail.aspx?pid=1572 with RRP AU$250
There's also a newer model which I own, the VS6600 http://www.sunbeam.com.au/Pages/Browse/ProductDetail.aspx?pid=1603 with RRP AU$250. I find this one has better features e.g. lets you just seal by itself, useful when closing the end of an open roll to make a packet.
For owners manuals go to http://www.sunbeam.com.au/Pages/Support/ManualSearch.aspx and use either of the model numbers above as a search reference.
Good luck!
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