Question about Office Depot Ativa D5772 Phone

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No dial tone

D5772 works fine with a known good single line but does not work with a known good 2 line it is intended for.

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Re: no dial tone

You should try to connect the phone to the phone line, an then listen for dial tone, or it may be that the volume is turned down very quiet ajust this by using the up and down arrows one your phone.

Posted on Mar 24, 2008

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I just installed a replacement At&t EP 5962 2 line, answering answering device telephone. Line 2 does not get a dial tone. I installed it into proper / same as before outlets and both lines light...

There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?

I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)

If the lines have separate jacks, try switching line 1 and line 2. (Connect your Line 2 jack to the Line 1 input on the phone and vice versa.) If line 2 doesn't give a dial tone when connected to line 1, see the next set of tests. Otherwise, contact AT&T if the phone is under warranty. These phones are not meant to be user-serviced. Alternatively, plug in a different phone to the line 2 jack to test for dial tone.

Next move to another jack with line 2. Check if you have dial tone at that point. (If you do, you know the problem is at the first jack or the wiring to the jack.)

If there is no dial tone at the next jack or you do not have another jack for the line, find where your telephone service comes in. Open the service box and determine the type of connections in the box. If you are lucky, you will find RJ-11 jacks for the incoming service. Plug in your test phone and check for dial tone. If you have no dial tone or can't check the service, then contact your telephone company. They will test your line and fix it free if the probIem is outside.

If you have a dial tone, then it's an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your phone company will fix problems for a fee.

Damaged DSL filters on one line could be the cause. Similarly certain animals may have chewed on the specific wires somewhere in the line.

I hope this helps.

Cindy Wells

Jul 23, 2011 | AT&T EP5962 Phone

1 Answer

The phone lights up when put to charge also the red light on the base,, but when the phone line is connected it wont work ..What do u think is the problem?

The battery in the handset could be bad . First I would test that the base unit is recieving dial tone by pressing speaker button on base unit. If there is dial tone then problem is in handset or in base unit communication to handset. Try resetting power to base unit. Check manual for any re-initialization procedure. If the base unit is not receiving dial tone then I would test that the phone line is delivering dial tone to the base unit by connecting a known good phone to the line cord. If the dial tone is not present , problem could be in line cord from outlet, outlet, building wiring, or service provider.

Dec 08, 2010 | Uniden Cordless Phone

1 Answer

Continuous dial tone on phone line . When i try to dial out- i just get a continuos dial tone- happening on my 2 cordless, landline is fine. Dont use a magic jack, changed out hardware, new cordless dont...

There are two possible answers to this problem. The first thing is to check on the cordless phones, is a 2 way switch, one setting is for DP=Dial pulse (setting for old rotary phones) 2nd setting is TT= Touch Tone. I would guess that the setting should be set to TT on both cordless phones for touchtone.
Second thing to do is to plug in the base unit of your cordless phone to a jack that currently has a landline phone plugged into it that works and test again. If cordless phone works OK then go back to the original jack that didn't work and reverse the wires in the jack: that is what is known as a "polarity" issue.

Aug 31, 2009 | Panasonic Phones

1 Answer

No line or dail tone but dsl is working

try unplaging the dsl modem from the phone jack and plug in a known good phone and see if you have dial tone there if you do you may have a bad filter someplace.if not unplug everything else that is plugged into a phone jack in the house and try again with a known good phone.The dsl will work with a minor short on the line,like a phone off hook.

Aug 13, 2009 | Vtech DECT 6.0 Cordless Phone with Digital...

1 Answer

No dial tone, just buzzing noise - should be 2 line phone, 1 jack

What you need is a dsl filter since you are working off a splitter. You can usually get these for free from your phone company.

Mar 20, 2009 | Uniden TRU9466 Cordless Phone

1 Answer

Phone has a dial tone but will not dial

I would first verify that the line is good. Take a known good corded phone. YES corded phone !!! and try dialing with it and make sure it dials on the line every time. Also make sure that the Pulse/Tone setting is set for your service( there is still a few area without Touch Tone belive it or not)

Once you verify that the line is ok check each phone and take the defective ones back to where you bought them.

Dec 26, 2008 | Phones

2 Answers

No dail tone

Check the cor and cos setting of the phone It shold have the permissions to call outside

Dec 02, 2008 | RCA 25414RE3 Corded Phone

2 Answers

No dial tone

Have you tried a known good phone in the jack, if that doesn't work take the phone to the demarc box provided by your phone company and open the door on the box. Under this door locate the mini jack and disconnect it, then plug your known good phone into that jack. If you get no dial tone at this point, then it isn't being provided by the local phone company so it's their trouble. Thank you. Jerry

Dec 18, 2007 | GE 26998GE1 Cordless Phone

6 Answers

Phone instruction manual

I have a .pdf file of the owners manual for the Ativa D5772 phone system. Is this the phone you're looking for?

Nov 28, 2007 | Office Depot Ativa D5772 Phone

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