Question about Epson RX620 All-In-One InkJet Photo Printer

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Installing software i have tried installing the software which seems to be loading then when you get so far it tells you it wont load scanner due to INF error could you please tell us what this means and how to fix the problem

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Hi, It sounds like your install cd is faulty. if you follow this link you can download the latest drivers for your pc: Make sure you install your drivers BEFORE you plug the printer into your pc. Let me know how you get on

Posted on Aug 22, 2007


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Posted on Jan 02, 2017


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Keeps saying "scanner failure" What do I do?

Scanners are a real legacy issue within windows - they have been there forever and yet the software controlling them hasn't been improved on - TWAIN it is the name of the Toolkit which communicates with your scanner and the proprietary software sits on top of that. TWAIN stands for "Toolkit Without An Interesting Name" - I think says it all. It hasn't been improved on much through the various releases of Windows. But to help you more we would need a lot more information.

- Platform Windows 7 .... Mac ...
- Scanner name and manufacturer
- Type of connection to the scanner ( USB ¦ WIRELESS )
- Whether you have had the scanner working in the past on this machine.
- Does the scanner work on another machine - Do you have another machine on which to try the scanner.
- Do you have the original disks for the scanner. And the original Windows Disk - so that you can load up the TWAIN software.
- How did you install the software for the scanner
- Have you come across this TWAIN driver ( perhaps you haven't installed that - because the Manufacturer's software doesn't include the TWAIN driver ( you have to load that from your Windows disk )

If you haven't loaded the TWAIN software - then perhaps - you should de-install the Manufacturers software and then install the TWAIN driver from the disk ( although - it may already be resident in the bowls of the Windows environment on the machine ) and then finally re-install the Manufacturer's software ...

So more questions than answers - but I hope that helps ....

Greg McC

Jul 02, 2010 | HP PSC 750 All-In-One InkJet Printer

1 Answer

Have HP scanjet loaded software and driver but it just does not work checked electrical connection and usb ok thought it had gone wrong so bought new HP g2410 still cannot load checked hardware manager...

Having re-read your post it seems you have a visioneer scanner and installed HP scanjet drivers so this would definitely be an issue.

Ok, unplug usb lead between scanner and pc.
go into add/remove programs and remove any scanner software that may be showing.
load correct scanner driver (preferably the latest version from the manufacturers website).
plug in scanner usb lead when prompted and turn scanner power on.
It should then install correctly.

If usb stuff starts playing up it's usually easier to unplug it, uninstall it then re-install it using the latest drivers from the manufacturers' website. Don't just stick the disc in and re-install. Can save hours of messing about.

Apr 28, 2010 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Bascially its not on my computer because I had it wiped and now when i come to print the scanner wont reponse

All scanners require you to install new driver and the software to make them usefull. The better the software the more things you can do with the scanner.Check with your install disk that came with your scanner or
go to web site that has your scanner and down load the driver and software it provides.
I have not found many software solution outside the scanner makers
and the one that came with your scanner will be the best.

Dec 04, 2009 | Office Equipment & Supplies

1 Answer

Do I need to load software before using scanner?

Yes there is supposed to be software, but depending on how the scanner hooks up to the computer determines how you load the software. If it hooks up through usb cable , you load the software first and while it is installing, it will tell you to turn on the scanner at some point during installation. The older scanners you turn on first then load the software. Good luck and Hope this helps

Jun 15, 2009 | Acer S2W-4300U Flatbed Scanner

1 Answer

HP L7680 Scanner & Software function - cD does not load fully


This is an educated guess but your problem is most likely a driver/software file conflict which is causing the software to bork before it completes the installation.

In all honesty the HP software is bloatware that is frequently identified as more trouble than it's worth. So, my recommendation would be to try and locate a more suitable software package that will work with the scanner to do what you want instead.

You are probably best to download the basic driver only package for your unit and then completely remove the old software before installing fresh (remember to unplug the printer before you install the new drivers).

I appreciate that this is not the most elegant solution but as I noted the HP software is not overly user friendly and in the interests of retaining your hair, sanity and keeping therapy bills to a minimum I'd invest your time in finding a more suitable application that will work with a TWAIN scanner (which the HP L7680 should be).

Hope that helps and good luck...


May 27, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Pictures wont down load

If the camera software is loaded and you are connecting the camera to computer.
Remove the softwaree and.
Windows will see the camers as a removable memory device in my computer an put up the scanner camera wizard.
This may reveal more.
You may also have inadvertantly deleted stuff
install it to recover any deleted images.
Also try the camera and card in another computer.

Aug 12, 2008 | Cameras

1 Answer

Wont load into computer

vuescan you may be required to purtchase a software licence however your scanner will work with this software in vista you will have to manualy install the driver it will be located in the directory c:\vuescan\ after you install the program you can get this program from it works with my 320u i had tro manualy install the driver though by going to device manager and selecting update driver and browse my computer for driver software place directory from above and hit next.

Jan 21, 2008 | AcerScan 320U Flatbed Scanner

1 Answer

Problems with installing a plustek 7200i film scanner

Delete the software. restart computer Come off line. Disable the anti virus software and fire wall. Now reinstall the software. Check out that is runs before reinstating A/V and firewall.

Jul 24, 2007 | Plustek OpticFilm 7200i Film Scanner

1 Answer

Installation software

go to the Tech Support they may have a driver down load facility- but the software like paper port may be a problem but there are plent of free software out there like picasa that do it pretty well all.

May 20, 2007 | Visioneer OneTouch 8800 Flatbed Scanner

1 Answer

Software wont load or install

what error you getting first install the software then connect the usb cable of scanner.


Apr 12, 2007 | Canon CanoScan 4200F Flatbed Scanner

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