I don't have the manual but:
had similar problems right out of the box also. When I investigated, i found a slotted plastic piece with a spring under it that the bottom tray slides into had been pushed out and up into the paper feed mechanism. I just pulled it back down into place and all was well.
Sorry to here that. I hope you went with a different Mfg. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
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