Question about Canon (6981A002AA) for imagerunner 2200, 2800, 3300 Print Server

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Error code on screen is E602-0003

There was a power outage at the school. When the Canon iR 2200 came back on, the only thing on the screen was that error code. Looked in the forums to see what others tried, and found the suggestion to hold #1 and #9 down while powering it on. Did so, and flashing cursor appears in top left of screen. Didn't know how long to hold 1-9, so let go, and the cursor dropped to the bottom left and was solid for 45 minutes. Powered off the unit and held 1-9 again, then powered on and let go. Cursor flashing in top left corner, but won't drop down now, after one hour. If HDD is gone, how to restore it? Thanks.

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  • Nan Douglas Sep 21, 2007

    Thank you for the advice and information, GeorgeD. That's what I had to do, call Canon service and he brought a new hard drive and installed it. Thanks so much.

  • bergm57 Nov 30, 2007

    Is replacing the HD a big deal if you have experience with computers? If not does it take a special drive?

    Thanks for your response


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I have problem in my cannon ir 3320 it shows
Error code on screen is E602-0003
E602-001 & E0315-000d
pl solve it

Posted on Aug 12, 2010

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E602-003this code means Canon’s hard disksystem have some problemsthe only solve way is change the hard diskThe hard sisk form our company just need connect to the printer then can usewithout any unconventionalitytill now our hard disk we selt to everywhere in China not found any trouble . if client’s machine already have print function,only need add our company’s print system then can get back the print function.(this print system need add RMB100)。If client’s machine don’t have print function,only need prepear the ROM card and network card from our company then can have the print function.(the ROM card and network card need add RMB600)

Our major disk:IR 2200IIR 2800IIR 3300IIR 3320IIR 5000IIR 6000IIR 8500I kprice as following
*Period of validityall the year*
201, West block, Shang bu commecial building , Hua Qiang south road, Fu Tian district, Shenzhen China.
Tel:0755-81677725 83001919 Mr.Lin
QQ: 870530595 E-mail:

Posted on Aug 21, 2008

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You were on the right track, but this process can take much more than 45 min depending on how many sectors (on the HDD) are toast. Unfortunately, one key issue with running this fix is that you are NOT to turn it off while running, which it sounds like you did and now you cannot access the drive. I don't know that I would say the the HDD is totally toast....but a service call to Cannon (or your equipment vendor) is most likely in order. Good Luck.

Posted on Aug 25, 2007

  • George Dearborn Sep 21, 2007

    It was my pleasure to help you.


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SOURCE: What does error code E602-0003 mean on an IR 2200?

A HDD (iScsi most probably) failure - Internal HD. (Hard Disk Drive = HDD).

Posted on Jun 02, 2010

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SOURCE: canon ir 2200 help

For problems with the hard disk on the Canon ImageRunner (my model is 2220n):

Step 1: Unplug the unit (leaving power switch on), and then plug back in while holding down the 1 and 9 keys

Step 2: Wait. The hard disk will reformat - you should see at first a flashing white block in the upper right hand corner, then you will see white blocks building rows on the screen left to right with the screen eventually filling entirely. This may take an hour or more.

Step 3: After reformatting, your screen should say "Download Mode" at the bottom. Now just turn the machine off, unplug it for a few seconds, plug it back in, and then turn it on (you must switch power toggle off and then on - not sure if unplugging is necessary but it worked for me).

This site is great and has saved us at least $1,000 on copier repair this year - repairs that really didn't require a tech at all.

Good luck.

Posted on Apr 01, 2009

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SOURCE: What does error code E0002020001 mean on a Canon

check the platen glass & adf scanning Glass is proper
That mean white plate error.

Posted on May 10, 2010

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Posted on Jan 02, 2017

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Neele, Error code E000019-0000 is a waste toner full , to get rid of this error, remove the waste toner bottle located left rear side of the machine,dispose of waste toner and clean the neck of the bottle because waste toner could obstruct the toner sensor beam. Switch off then on, OK to use.
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Error Code description

The Canon is coming on with a code E602-0003 can somebody please help it is only 9 months old and the company we bought it from is out of bussiness. Please email me @


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