Question about Protron PLTV-32 Television
Have been trying to get this TV fixed since May 2007. I followed the required "return" steps only to have absolutely no customer support on the other end at Protron. Each time I call I am told to call back in two weeks. Today, I was actually hung up on. My advice to anyone looking at a Protron TV purchase....don't. This company should be reported and forced to close.
I had the same problem. Do you have a cable box for digital TV? do you have a remote from the cable company? that is programmed to control the TV? get the cable company to unlock the sound control from it (a 3 number code) put your sound up to maximum if you can if you hear faint sound repeat above you should be able to hear the tv then then go to the sound settings and adjust as needed get the cable company to check the box in case it has been zapped by lightning good luck
Posted on Aug 30, 2007
This unfortunately is an all too common problem, customer after service is poor unless you are face to face with the supplier as it's harder for them to fob you off, but even "bluechip" so called companies are the same in some cases, as i had the same truoble trying to get a 3 months old LG LCV TV rectified, after around 8 phone calls, 10 e-mails and over 6 weeks later, TV return 'no fault found and was damaged in transit. What can you do?
Posted on Aug 22, 2007
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1 Press the MENU key on the remote control to
display the Main menu.
2 Use the CURSOR "UP" or "Down"
keys to highlight
Manual Channel Search. Press ENTER.
3 Use the CURSOR "Up" or "Down"
keys to select Cable,
Air (Antenna), or Digital Add-On.
After the search is complete, the HDTV will exit the
menu system and return to normal TV viewing.
IMPORTANT FACT: This HDTV maintains only one database
of digital channels. Therefore, when you search for
cable channels, the database of antenna digital channels
will be deleted. You will only be able to receive those
ClearQAM channels your cable company provides.
NOTE:"Not available" will appear on the screen
when an option is unavailable.
TUNING MODE UNAVAILABLE MENU OPTION(S)
Analog RF Digital Caption
Digital RF None (all Menu options available)
Video 1 Manual Channel Search, Channel Scan
Memory, Digital Caption
Video 2/3 and Manual Channel Search, Channel Scan
HDMI 1/2 Memory, Digital Caption, V-Guide
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