Question about GE Profile PSW26P Stainless Steel Side by Side Refrigerator

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PSS26LSRD The ice maker works but the water does not dispense nor does ice depense but the lights come on when you press the water button

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Apazm1, unfortunately your main control board is the culprit for your woes. The part number is WR55X10552 and retails for ~$115.00. There's good news, though! It's readily available, (all the appliance parts retailers have them) AND they are easy to install. After you have the new part in hand, open the box and read the instructions CAREFULLY. These boards have been modified from the original OEM's and work on all fridges like yours. UNPLUG YOUR FRIDGE! Pull it away from the wall, locate the aluminum panel that covers the computer and remove it (4 screws). The board is held in place by 4 white clip tabs. They poke through the board at (roughly) the 4 corners of it. Look closely at these with a flashlight... you'll see where you need to squeeze them with a pair of needle nose pliers to release them (squeeze the clip and pull that area of the board at the same time). Then remove all the connectors from the board. Now snap the new board into place and reconnect all the wires. This is where you need to pay attention to the instruction sheet! Look out for that white "jumper" in "pin #2"... if you don't get this right your fridge won't work right. Here's the reason I know it's the main board and not the board behind the dispenser area... the dispenser board is low voltage, the main board is high voltage. The dispenser board only sends a signal to the main board. From there, the main translates this input into a high voltage command for the component you have selected (water, ice crushed, cubed, etc...) The components that aren't working on your fridge are high (120) voltage parts controlled by the main board... ergo, failed main board. Hope this helps! Let us know how it goes, will ya?

Posted on Aug 23, 2007

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Both of those are controlled by a voltage signal sent to the back and rear near floor of the back of your refrigerator. The part is a water control valve. When you press the dispense water button the valve if not defective will open and allow water to travel through the bottom fresh food section water reservoir to the cup. When the ice maker dumps fresh cubes to the tray to store foe dispensing ice it also opens the valve for its side fore just enough time to refill the ice maker. Then the ice maker waits until it senses frozen ice and begins the cycle by heating elements below it to loosen the cubes to begin the cycle again. So get someone to unplug the side on pack and put the probes of a multimeter into each female side and press dispense, you should see 120 volts there. If not the dual water control valve needs replaced. Part Number 4389177
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Check this first,
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
ice and water dispensers. To turn off the ice maker, see “Ice
Maker & Storage Bin.”
 Press and hold LOCKOUT for 3 seconds to lock the
 Press and hold LOCKOUT a second time to unlock the dispenser.
Let me know if this helped, Sea Breeze

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Check the following:
 Is the freezer door closed completely?
 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice storage
 Is the ice dispenser stalling while dispensing “crushed”
Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
 Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

The ON/OFF switch is located on the top right side of the freezer
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position

 Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
 The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well

The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

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Sammy, I am having the same problem with my 695. I have a call into subzero service and will let you know what I find out.

Thanks for your help as it fixed my problem as well, albeit temporarily.


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