Hi there
it is better to
--> take the memory card out of the phone
--> put in the laptop (sd card slot) if you have one
--> if not
--> put the memory card in "all-in-one card reader
and formate it through laptop/pc
--> select 'FAT' option instead of 'FAT32'
--> click ok
--> it will give you warning 'data will be lost'
--> click ok
--> take memory card out
--> put it back in the phone
--> turn the mobile on
--> your phone is ready to go
hope it will work for you
Country
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