Question about Dell DJ MP3 Player

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Firmware problem as soon as i start my dj mp3 15G and i am trying to get to the rescue mode by holding the play button, it does nothing, goes to rebuilt library i mean i can not format it,after it says firmware problem does anyone know what i should do??thank you

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Re: firmware problem

If it is a firmware problem, your firmware is needed to boot up your mp3 corrrectly, unforuntately if it is a firmware problem your mp3 player so it is bricked.

Posted on Aug 25, 2007

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Firmware error

Try going into rescue mode by pressing the Play button while inserting the end of a thin object such as a straightened paper clip into the reset at the same time, then hold the Play button until your Dell Pocket DJ turns on.
Scroll to "clean up" and select. This just defragments your players hard drive, you won't lose any data.
If that doesn't fix it try replacing the firmware. Download the most current firmware from Dell's support website. Scroll to and select "reload firmware" in rescue mode. Connect to pc with usb cable and power on player. Double click the firmware file on your pc and let it do it's thing. This won't affect your saved data either.
If neither of those work you may need to reformat the players hard drive. This will wipe out anything you had on the player. Scroll to and select "format all" while in rescue mode. Select "yes" then just watch the progress bar. Good luck!

Feb 17, 2010 | Dell DJ MP3 Player

1 Answer

Dell Digital Jukebox

Anything unusual happen to the player before the problem started? Dropped it or perhaps unplugged it from pc while synchronising? The most likely fixable problem is a loose connector on the HDD/main board cable, or a failing battery/power adaptor giving the HDD a voltage too low. unfortunately however the HDD on these players is a bit vulnerable to rough treatment. When you connect it to a computer, does it still appear as normal or is it not recognised etc. What operating system PC are you using - perhaps formatting from the PC first before trying to install the firmware will help. Are you using the latest firmware from Dell or are you using a cd that came with the player? Is your player still under warranty or do you want to try and open it up and have a check yourself. Let me know more info and what you wish to try :)

Aug 17, 2007 | Dell DJ MP3 Player

1 Answer

Dell Digital Jukebox

The solution to many random problems is to simply reset your Dell DJ. This can be done by using a small, thin object (such as the tip of an ink pen) to press the reset button that is on the bottom-left side of the DJ. -or- Hold down the play/pause button while it's off, insert a paperclip into the reset button, take it out, and then let go of the play/pause. The DJ should open to a rescue mode, then run disc clean-up.

Aug 17, 2007 | Dell DJ MP3 Player

5 Answers

Mp3 stuck in rebuilding library mode

hello guys sorry to hear your problems i have same problems too. Ok first plug ur zen player (mines V PLUS.. heheh) to ur pc then hold play button then keep pressing the reset botton until it turns on RECOVERY MODE then select YES to all (clean up, format, reload firmware) then download the RECOVRY TOOLS at creative site install it then plug ur zen player and run the recovery tools (cross ur finger) hopes it works mine a big smile hehehe email me at if it works..Gud Luck guys

May 18, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Dell dj gen 20

it is possible the the battery cable is unpluged

Mar 03, 2008 | Dell DJ MP3 Player

1 Answer

My Dell DJ

there is a tiny hole on the bottom of the player this is a reset button. push a pin or something into the hole and hold it there for a few seconds to reset the player(you shouldn't lose anything from the hard drive)

Nov 13, 2007 | Dell DJ MP3 Player

1 Answer

Dell DJ won't reload or reboot

I would first suggest reformatting the DJ from Rescue Mode, and then try reloading the firmware from here: If neither of those work, it may be time to look into some repair options. John Dell Customer Advocate

Aug 06, 2007 | Dell DJ MP3 Player

1 Answer

Dell DJ

hold switch? try holding play and do the reset. keep holding down play as the DJ starts up and you see rescue mode, select Disk Cleanup. Wait a few mins, the player will restart and you will see Rebuilding Library, hopefully it will work after. If no go, Its a hardware failure most likely, the only option is to call Dell for a free replacement, dont worry about their refurbish talk, there is a high chance you will get a brand new DJ. Warranty status?? Try charging through the wall AC if you've been trying the USB, or the other way around. It might be a bad battery that doesn't take a charge, especially if it turns on when plugged to the wall/USB. Good luck

May 16, 2006 | Dell DJ MP3 Player

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