Question about Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Recovery mode my zen froze one day. took out battery and turned back on and it was in recovery mode. I have tried all 4 options and it freezes on all of them. Ordered a new battery and even that one is being drained fast. I even have it hooked up to my pc. pc does not recogize either. HELP

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2 Answers

Re: recovery mode

The unit's microdrive is very fragile and easily get damaged by a shock, so buy a new one of the other brand such as an ipod.
Ipod don't use a microdrive but a flash memory drive.

Posted on Nov 17, 2007

Re: recovery mode

Mine froze about 4 weeks after I had mine. I used the following advice from some blog to resolve my issue. Because I couldn't get the firmware from creative to recognize the micro connecting to my PC. So for my situation I first had to roll my version of windows media player from version 11 to version 10 and then I was able to load the creative firmware downloaded to my desktop from the creative website onto the micro and then I was able to get the micro to work. Make sure you choose the correct firmware to upgrade your micro especially if you're using the playforsure subscription mp3 service. Here is what I saw on another website. Please keep in mind I didn't follow the blog's instructions word for word I just based how I fixed my micro off of their recommendation. I used microsoft instructions to findout how to rollback my version 11 media player to version 10 instead of uninstalling it and I already had system restore ability on my Gateway to put the media player back to version 11 after I upgraded the micro firmware so I could get my subscription service functioning again on the micro. I tried to attach microsoft's rollback instructions but this website must limit the response space. These definitely worked for me. I had to work on this all day though. Searching for answers and trying things before working it out. Please note I did not do the last program removal in the microsoft instructions because the micro firmware upgrade issue was resolved without doing all of them and I needed to change media player back to version 11 immediately after the micro started functioning for my subscription service to work on my micro again. Sorry for the book but this was very frustrating. I'm not a pc illiterate either which added to the frustration. Hope this helps.

The following is the information I saw somewhere that I used to fix my issue.


get rid of media player 11 (click add/remove programs in control panel,tick show updates on the top of the add/remove window.)Remove media player 11 and media player runtime and rollback to media player 9.Remove all the .Net frameworks as well.Reboot.

now in START....RUN....type regedit.when regedit opens Go to edit and then click find.type in the search creative.when it finds one creative file right click and remove it then go back to the search and do next and it will find another file.delete it as well.then do the same and delete ie there are alot of creative registry entries in there.basically thissll take round half an hour but delete everything related to creative in the registry.
once youve done that reboot

Install media player media player 10 from boot.

now run the firmware 1.20.08 then 2.10.03 for zen xtra users.

for others then youve got your individualised firmwares for your individualised products i guess.

run 1.20.08 and leav it (itll say player not recognised),then run 2.10.03 the presto u can upgrade your firmware.

I hope this works for all but all i can say is that creative suck for not making life easier for us.

I still think that iPod are more advanced with there customer service and updates.

Creative have prooved to be a bunch of amatures.

BTW you can then update to media player 11 and you can sync up.


The end of the information I used.

Sorry but this website limited the amount of information I could post on it so you will need to go to to find out how to rollback your pc's media player to get the firmware hopefully already downloaded to your desktop to start the upgrade for your micro from your operating system.

Again hope this information helps you resolve your issue. Creative seems to have had alot of them regarding this product and should be ashamed to not have their firmware function with media player version 11 especially if it is supposed to be play for sure compatible.

Posted on Dec 09, 2007

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1 Answer

Stuck in recovery mode--would love to avoid buying a new mp3

I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.

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Creative Zen Touch stuck in "recovery mode"

Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

Jun 30, 2008 | Creative Labs Zen MicroPhoto MP3 Player

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Creative Zen Touch stuck in "recovery mode"


Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

My zen is freezeing

1. I'd try a system clean up first (instructions below)
2. definitely upgrade your firmware (
3. If all else fails, back up all your music on your PC and format it (instructions below)

.... from Creative's site

Reset, Format or Clean Up a Zen Vision:M If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.
To reset Zen Vision:M to factory default settings:
Press on the Menu/Back button on your player, and select System, and then Reset.
To Format or Clean Up Zen Vision:M
  1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off. If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. vision_m_reset1.jpg
  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
    • Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
    • Format All (Formats the players hard disk - Note: all contents will be lost)
    • Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
    • Reboot (Reboots the device).
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

Jan 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen frozen on one screen even after I've restarted it.

hard drive sounds bad. has it been dropped?
try to do a cleanup
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

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1 Answer

Randomly Went to Recovery Mode

The hard drive is bad and you will need to get it replaced. There is a repair service box on this page if you scroll down; just enter your zip code to find a repair service near you.

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1 Answer

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Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

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1 Answer

It Freezes Before It Goes To The Menu

This is important; because, if you cannot get into Recovery Mode, then this is a sure sign of a bricked player. You could try a forced hard reset by going in and disconnecting the battery, but chances are, the player is bricked.
try updating the firmware.

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2 Answers

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Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

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