-   As a result, the copier will turn on but will not allow any copies to be made. I thought I needed a new drum (black lines on copies I had made). Are the two problems related? My used toner bottle doesn't seem to be aligned with the chute that dispenses the used toner into the bottle. I have tried to line it up but can't get it to do so. Please help.-   Guest
I was told that the drum needs replacing. If this is the case, all I need is the roller, which is not expensive, but I can't see any way to get the roller out.