Question about Whirlpool Duet GHW9150P Front Load Washer

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Moldy smelling clothes

Sometimes when i do a load of laundry in whirlpool duet washer (ghw9100lw1)my clothes come out smelling moldy tried running bleach through and still moldy smelling.I noticed a mold build up on the detergent dispenser washed it out and it comes back in a couple of days. This problem just started in the last few months.My machine is only 4 yrs old any help would greatly appriecated

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  • Anonymous Nov 09, 2007

    Anyone know if Whirlpool has "fixed" the pump problem that seems to be the root of all the moldy sulfur smelling discharge that appears to be common to these machines?

  • Anonymous Nov 09, 2007

    have the same problem - my towels are disgusting!

  • theparade Nov 16, 2007

    We have the same problem. Where is this drain filter located that needs to be cleaned?

  • whrlpoolstnx Dec 01, 2007

    Same problem with my Duet washer. Whirlpool and supplier told me to pound sand. First tried to convince me it was my problem due to my water supply and they had never heard of it before. I have had my other washer (GE EnergyStar) which has worked great for years and continues to. Told to use bleach to clean the Duet periodically. How stupid to have to wash a washing machine. Besides, the bleach is deadly to my septic. I will never trust Whirlpool again for any product.

  • whrlpoolstnx Dec 01, 2007

    Same problem with my Duet. Whirlpool and supplier told me to pound sand. First tried to convince me it was my problem due to my water supply and they had never heard of it before. I have had my other washer (GE EnergyStar) which has worked great for years and continues to. Told to use bleach to clean the Duet periodically. How stupid to have to wash a washing machine. Besides, the bleach is deadly to my septic. I will never trust Whirlpool again for any product.

  • Anonymous Dec 07, 2007

    Have had mine for 2.5 years and run bleach through it every week if not more. I leave it open when not in use and clean the detergent dispenser weekly. Still my towels, etc. smell of mildew. My youngest son is extremely allergic to mold and not suprisingly, his asthma has taken a huge turn for the worse. Service can't seem to tell me what to do. I will have to replace it with something different to save my son's lungs!!

  • jon765 Jun 17, 2008

    same problem here, also noticed mold on the rubber seal when you open door. I have also cleanded it and it comes back.

  • dlbias Aug 04, 2008

    I have went through the same thing with my washer and the moldy smelling clothes. It got so bad that we threw out all of our towels and bought new ones only to have the new ones smell bad by the end of the month.

    I am pretty mechanically inclined, and after reading many postings on the problem I decided to tear into the problem, literally. At first I took the advice of cleaning out the pump strainer. This is a must do for everyone. I had to replace the pump about six months ago and cleaned out the trap/strainer when I replaced the pump and was absolutely amazed at how much gunk had accumulated in only six months. Well this made me mad and I took out the pump and cleaned it, took out the boot on the bottom of the tub ( this may be the root of the problem ) and it was almost clogged shut with gunk and this was effecting the ability of the white ball/float to make a proper seal. There was a pocket knife blade lodged in it, where it came from i dont know as noone in the family even carries a pocket knife. After cleaning the pump and strainer and the black boot on the bottom of the tub i took off all of the water hoses that carries water from the pump to the house plumbing and was simply amazed at the amount of gunk in them too. Why in the world they make these hoses out of plastic that has accordian style folds in them is beyond belief. It seems to me that a smooth walled hose would help prevent gunk build up. After putting this all back together and wiping down the grey boot with bleach and running a two cups of bleach cycle added to the detergent cup at the begining of the cycle the problem seems to be fixed. After washing everything in the house one time ALL of the smells are gone. Also I have started leaving the door wide open.



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Last night I ran bleach through the machine and it seemed a bit better, but...Check out this guy's solution - it involves turning a small screw inside the top of the washer to increase the water level so the clothes are actually washed and rinsed in adequate water. JUST MAKE SURE YOU UNPLUG THE WASHER BEFORE YOU TOUCH THE SCREW - EVERY TIME. My husband & I tried this tonight and if it doesn't work, we're buying a new top-loader.

We played with turning the screw a bit and when we were close to his measurements, poured 5 gallons of water into the machine. It came out to just about 5" of water in the back of the machine (bottom of the drum). I'm sure this measurement will vary but this is what we're going to try. Just be careful when disconnecting the piece with the screw in it from the side of the machine - use a very small, flat screwdriver to poke the sides IN so the piece can pull out.

Honestly, if this works, it'll be a relatively painless, not very difficult or time-consuming fix.

Posted on Nov 04, 2008

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The front load washers have mold issues, their design isn't the best. They use very little water compared to top loaders, therefor, dirt and bacteria grow in the tub. Leave the door open when not in use, and never leave clean clothes sitting in the washer, remove them as soon as their done and put them in the dryer. You can also use Affresh in the washer , this will clean the dirt and bacteria out. You can buy Affresh at Lowes, Home Depot or online at the Whirlpool website.
Hope this helps, Good Luck with that front loader.

Posted on Nov 09, 2007

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Take the soap drawer out and clean inside were it pushers into but also check your door seal lift up the lip if you close the door after each wash then what happens is the damp left in your washer on the door seal starts to go mouldy which then needs replacing you cant clean this stuff of totally

Posted on Aug 22, 2007

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Here's what I did to solve the problem. The design of the machines is bad and the Whirlpool QA department missed this one. The bend in the water hose keeps rancid water in the hose. What I did (although a pain) was switch the washer to the other side of the room so that the hose does not bend. Water runs right out into the sink and the hose is about a foot long.
I also bought Oxyclean. One scoop in the washer with a load and detergent solved the stinking moldy problem forever. OXYCLEAN saved the day. No more musty clothes. Matter of fact, if I run a load of towels and forget to take them out of the washer that day (don't act like you never did it (lol)), no moldy smell at all

Posted on May 18, 2010

I like the solution proposed by "justflying" about not using liquid detergent, but powdered detergent.  In my case (in hindsight), I think I noticed the musty smell only when I started using liquid detergent.  Will try to revert to powdered detergent to see if it solves the problem.

Posted on Sep 12, 2008

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I found that as soon as I stopped using the liquid detergent there was no smell. I have been using powderdetergant ( costco he ) and vinager in the rinse. Also leave door open, but did that before. I have cleaned the machine with bleach and vinager on the rinse cycle. the comment about washing a washing machine; I did this with my top loader also.

Posted on Aug 06, 2008

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What does 5d mean? on my kenmore washing machne,

Posted on Jun 27, 2008

I fixed my Duet.No more rotten egg smell, cleaned my lint trap out and boy what all I found.It runs like new again. And it washes like a champ again.

Posted on Mar 22, 2008

I had a Kenmore Front loader that worked so well with never having a problem for 7 years, after moving so many times it got to banged up and we let it go.My Duet is not even 2 years old and stopped working 2 nights ago.I have rotten egg smells, great huh? The AAA Appliance guy is coming on Monday. I hope they can find what is wrong with my machine.I have suds warning and F warnings. PROBLEM SOLVER : BUY  A KENMORE FRONT LOADER. I will not buy another Duet!!

Posted on Mar 22, 2008

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IT'S TOO BAD AFFRESH DOESN'T WORK! I called Whirlpool to complain about the problem and they told me I need to run 3 tablets again! What a joke! I just paid $1,000 for a Duet that makes my towels and clothes smell. You'd think they'd provide the cleaner for NOTHING! Especially since it DOESN'T WORK!
Our allergies are even worse since we started smelling mold in our washer and towels. Does anybody know how to get rid of this stench? Whirlpool obviously doesn't! I've already tried bleach, vinegar, baking powder, AFFRESH (doesn't work), dishwasher detergent and borax.

Posted on Mar 20, 2008

OK, now I am mad.

I am furious and it is over something as stupid as a washing machine! Yes, you heard me, a WASHING MACHINE!!!!

New government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!

I paid $1,000.000 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone with GE about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:

#Make sure I use high efficiency detergent and fabric softener. THAT will fix my problem.
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
*Cleaned the water hoses; THAT will fix my problem.
*Cleaned the gasket around the door. THAT will fix my problem
*Cleaned the tub with bleach water. THAT will fix my problem.
*REMOVED the hoses and cleaned the pump. THAT will fix my problem.
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.

NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled horrific.

Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!

Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00. I have now been told that this is a problem with ALL front loading washing machines and I should do the following:

*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle takes 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes
*Next, using Bleach water, wipe down entire interior of washing machine
*Next, using clean white cloth, wipe entire interior of washing machine dry
*Next, leave door ajar to air out machine

*Finally, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!

Furthermore, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.

Are you kidding me??

Now I have a $1000.00 piece of junk that the appliance companies are pawning off on unsuspecting consumers and hiding their horrible designs by blaming the government.

So, now this is what I want!

I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying a top loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.

Now I have heard that they have a new 'product' they can sell to us to inhibit the stench of mold and mildew. This is absolutely unacceptable!

This is outrageous and we need to speak out about this and make sure our voices are heard!

Posted on Dec 12, 2007

  • Manny300 Aug 07, 2011

    I cold heartedly agree with you. It is so sad and I am very angry with this situation. The way that the economy is today; I cannot affored to go out and purchase a new washer and if I do; what do I do with the old one? I definatley will not sell it to someone else and I can't justify throwing a $1000 washer away. Whirlpool your out!!!!!!!!!


Clean the filter that is stopping the water from draining and therefore leaving water residue in the machine to cause smell.

Posted on Nov 08, 2007

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Has anyone ever tried vinegar in there machine. I did today and my towels came out smelling better than new.

Posted on Aug 02, 2008

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Just an observation while I was on holidays. I have had my duet for almost 5 years, I have never had any of these problems ( knock on wood). BUT, while away at my best friends house she was complaining of these same issues with her washing machine. The moldy smell. I observed the way she was washing the clothes, and noticed that she was mixing items including dish clothes with clothing items. While at my sisters house I had a nice shower and grab a towel dried myself and almost passed out from the smell of the moldy towel. While there she did a load of laundry and she did the same as my friend.
Could some of these issues be the temperature of the water and also sortment of laundry?
At my house everything is separated, eg : white towels always get bleach, ALL dishtowels & clothes bleached , assorted towels sanitary button same with socks and undies. You all get the picture ! Just a random observation on my part. Good luck to all of you !

Posted on Aug 01, 2008

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