Question about Brother IntelliFAX 775 Plain Paper Thermal transfer Fax

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Wont' send a fax

My machine receives faxes just fine, but when I try to send a fax, the number rings, switches to a fax tone and then stops and prints a transmission report that says line is NG. I tried pressing the "fax start" button, but that switches the machine to receive mode. I also tried unplugging the fax to see if it would reset. Can anyone help, please? Thanks!

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  • goyco Dec 05, 2007

    want send ,the operation come on and says please check the number .

  • Son-Ghie Feb 19, 2008

    My brother Intellifax 770 can receive fax but can't send fax.We even tried to review the manual, cleaned the scanner, but just the same.It can't also copy.Only a black ink.would come out.Help please...

  • Anonymous Mar 17, 2014

    when trying to send fax, fax wont go to number and says memory 064 send next page

  • Anonymous Mar 25, 2014

    Someone was sending me a fax. The fax machine ring and the screen says pick up call. I pushed the start button but I could not receive the fax.



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In my experience, anything plugged up to a phone line can be some of the most susceptible to electric discharge. Thunderstorms, power surges, brown out, all of these can cripple or kill a fax machine. When I saw this symptom on a fax, 9 times out of 10 it was caused by a power surge of some sort. The line error is most likely the machine's outgoing line has been zapped. The 775 (and it's father, the 770) are some of the most straightforward faxes I have dealt with when it comes to faxing. There is no internal setting that I am aware of that would inhibit the sending of faxes. I would double check the transmission report to make sure that the machine isn't doing something weird like adding extra digits to the numbers you are dialing. It would still be worth your time to try a few things, though. I would plug the fax into another phone jack using a different phone cord if available. Also try using the fax as a telephone, call a number and see if you can connect. If you can, make sure both parties can hear each other clearly. If you can not, the machine will need to be replaced.

Posted on Aug 23, 2007


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SOURCE: Brother IntelliFax 4100e unable to receive fax

It could be some senders are sending over a DIGITAL PHONE LINE. All fax machines are ANALOG.

Posted on Jul 20, 2009

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Sir, whenever we try send any fax there are continue ring no fax tone received so i want know how i can solve this problem

Firstly you should try checking sending fax to other number as well if same thing is happening try following steps.

Go to Setup/Menu- Fax Setup/Menu- Distinctive Ring- Check what is it- If it on Ring Only change it to Fax tone.

Save the settings and get back to the main screen and the tru sending Fax again.

Note* you need to do these steps on the all in one or Fax machine .

Jul 06, 2011 | Office Equipment & Supplies

1 Answer

How can I get the telephone on my Brother Fax T96 to work?

Step by step information at the link below.
Brother Fax T96
The F/T Mode is used to allow the fax machine and the telephones to share the same telephone line. When a call comes in, the fax machine and all extension telephones on that line will ring according to the number of rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the telephone line. If someone is sending a fax automatically , the sending fax machine will transmit a fax tone (a series of beeps every 3 seconds).
If your fax machine hears these tones, it will receive the fax.

If the fax machine does not hear any fax tones, it assumes it is a telephone (voice) call and will begin ringing the F/T ring tones (double ring) for the length of time you selected for the F/T Ring Time. These tones will only ring on the fax machine's handset (extension or external phones will not ring). At the end of the F/T ring time the fax machine will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
  • If you answer the call before the fax machine(during the ring delay period) and determine it is a fax, you can transfer the fax to the fax machine for receiving.

  • If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91 for New Zealand (remote activation code) on the telephone keypad, wait to hear the fax machine turn on (chirping sounds) and then hang up.

  • If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the Fax Start or Start/Copy key on the control panel of the fax machine and then hang up the handset.

  • If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
    To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.

  • If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.

Mar 28, 2011 | Office Equipment & Supplies

2 Answers

How do I receive faxes with the 240c


Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature or you are using an external answering machine on the same line as the Brother machine.

*Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ring Master, Ident-a-Ring, Ident-a-Call, Data Ident-A-Call, Teen Ring, SimpleBiz Fax & Alternate Number Ringing and BT Call Sign.
  1. Setting the Receive Mode
    1. Press Menu.
    2. Press the up or down arrow key to select Initial Setup.
    3. Press OK.
    4. Press the up or down arrow key to select Receive Mode.
    5. Press OK.
    6. Press the up or down arrow key to select Manual.
    7. Press OK.
    8. Press Stop/Exit.

Receiving Faxes in Manual Mode
  1. Lift the handset of a telephone that is on the same line as your Brother machine.
  2. When you hear the sending machine's fax tones (short beeps that occur at regular intervals), do one of the following:
    • If the telephone you answered is near your Brother machine or connected to its EXT jack(socket), press Black(Mono) Start or Color(Colour) Start.
    • If the telephone you answered is not connected to or near your Brother machine, press *51 (*91 for New Zealand) on its dial pad.
  3. Your Brother machine will produce receiving tones.
  4. Replace the telephone handset. Your Brother machine will begin to receive the fax.

< Easy Receive (Fax Detect) >
The Easy Receive (Fax Detect) feature allows you to receive faxes in Manual Mode by simply lifting the handset of a telephone that is on the same line as the Brother machine. Your Brother machine will automatically generate fax receiving tones, at which point you can replace the telephone handset and wait for your fax to be received and printed.

Your Brother machine's Easy Receive (Fax Detect) feature is turned ON by default. To adjust your Brother machine's Easy Receive (Fax Detect) setting, please follow these steps:

  1. Press Menu.
  2. Press the up or down arrow key to select Fax.
  3. Press OK.
  4. Press the up or down arrow key to select Setup Receive.
  5. Press OK.
  6. Press the up or down arrow key to select Easy Receive or Fax Detect.
  7. Press OK.
  8. Press the up or down arrow key to select On, Semi or Off. *In some brother machines, Semi may not be in the options.
    If you choose Semi, your Brother machine will only answer an incoming fax if you answer using its handset or by pressing the Hook, Hook/Hold, Hold, Speaker Phone or Tel/R key on its control panel.
  9. Press OK.
  10. Press Stop/Exit.

Note Here are a couple of points to keep in mind:
  • If Easy Receive (Fax Detect) is ON, but your Brother machine doesn't automatically answer the incoming fax when you lift the extension telephone's handset, press *51 (*91 for New Zealand).
  • If you send faxes from a computer that is on the same telephone line as the Brother machine and the Brother machine intercepts the calls, turn Easy Receive (Fax Detect) OFF.

Please post your feedback and Vote if the problem resolved as per your satisfaction.

Jul 14, 2010 | Brother Multi-Function Center MFC-240C...

1 Answer

Peoplel are sending me very imp. faxes and idk how to recive it..

If your printer has FAX capabilities. Good way to tell is if you have a phone number pad on the front of your printer.

You must have this connected to a phone line for it to receive a fax.
Setup the fax application through your installation CD that came with the Printer/fax machine. Often you set the fax machine to pick up after so many rings. This allows you to leave the printer/fax machine on and gives you time to answer BEFORE the fax machine does. If uncle Bob or Aunt Susie should call to say Hi!

Basically what is happening:
You turn on the Printer/Fax machine it sits idle waiting for a phone call.
Someone now sends you a fax using your phone number.
YOUR printer/fax machine is sitting there listening for the phone to ring.
Lets say you have your printer/fax machine setup to answer after 5 rings.
After 5 rings, your Printer/fax machine will pick up and listen for signal tones from the the other machine. If it gets these, it will "handshake" and send a confirmation fax tone. Then the data will be transferred and printed out on your machine or held in a fax program for you to print or save later.

It is critical that you do not pickup the phone too early or the two fax machines trying to communicate will fail.
If you do this, you will hear an awful squeal and a serious of tones.
You can often hang up quickly and the two machines will transmit again the handshake signals and resume business as usual.

Short answer:
Two fax modems are talking to each other over your phone line to transmit data.

Good luck!
and hope this is helpful.

Oct 04, 2009 | Canon MX310 Office All-In-One Printer

1 Answer

Can send faxes, but no fax tome coming on when the number is called

that's right,you would be able to send fax,but wont be able to hear the fax tone,your fax ring shoud be 2 rings higher than answering machine,or else,do 1 thing when you hear the ring,just pick up the receiver u wud be able to hear the fax tone,do not disconnect the call,just keep the receiver aside without disconnecting,and then press start will be able to receive fax...........

Aug 25, 2009 | HP Hewlett Packard Officejet Pro L7680...

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I have a hp 2200 all-in-one printer. For some

if it sends ok, then it has probably been switched to "manual receive" form "automatic mode"

Apr 21, 2009 | Office Equipment & Supplies

1 Answer

No fax reception

Send will work on any phone lines
fax machines are often set to only answer 'secondary' ring tones, double triple or higher. When the line was repaired the phone company may have dropped the special tone off your secondary fax line number, fax will not answer without that tone.
Check in the fax answer settings, what the ring tone is, specific instruction on menu settings in your user guide,
Ring your fax line, and check the tone.
If single number fax/phone, check that the fax is set to asnwer all calls then pass on non faxes

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Fax will not send or receive

You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.

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Unable to Receive Incomming Fax's

I need help with my MFC 240 c Brother printer. I cannot send faxes or receive faxes. I do not know how to set the setting. Plus I lost my book that went with it.

Feb 07, 2008 | Brother Multi-Function Center MFC-240C...

1 Answer

Can't receive fax

Pick up the receiver and see if you hear a fax tone noise. If so then push the start button and hang up. Is this machine on a dedicated line or shared with the main phone number? Sometimes some people will pick up the receiver on their fax machine dial the fax number and wait for a tone before sending. If this is the case the machine can not recognize that is a ax. Make sure your machine is set for auto receive if it is on a dedicated line.

Apr 06, 2007 | Brother IntelliFax-2820 Laser Fax

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