My machine receives faxes just fine, but when I try to send a fax, the number rings, switches to a fax tone and then stops and prints a transmission report that says line is NG. I tried pressing the "fax start" button, but that switches the machine to receive mode. I also tried unplugging the fax to see if it would reset. Can anyone help, please? Thanks!
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Re: wont' send a fax
In my experience, anything plugged up to a phone line can be some of the most susceptible to electric discharge. Thunderstorms, power surges, brown out, all of these can cripple or kill a fax machine. When I saw this symptom on a fax, 9 times out of 10 it was caused by a power surge of some sort. The line error is most likely the machine's outgoing line has been zapped.
The 775 (and it's father, the 770) are some of the most straightforward faxes I have dealt with when it comes to faxing. There is no internal setting that I am aware of that would inhibit the sending of faxes. I would double check the transmission report to make sure that the machine isn't doing something weird like adding extra digits to the numbers you are dialing.
It would still be worth your time to try a few things, though. I would plug the fax into another phone jack using a different phone cord if available. Also try using the fax as a telephone, call a number and see if you can connect. If you can, make sure both parties can hear each other clearly. If you can not, the machine will need to be replaced.
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Step by step information at the link below. Brother Fax T96 The F/T
Mode is used to allow the fax machine and the telephones to share the
same telephone line. When a call comes in, the fax machine and all
extension telephones on that line will ring according to the number of
rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call
and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the
telephone line. If someone is sending a fax automatically , the sending
fax machine will transmit a fax tone (a series of beeps every 3
If your fax machine hears these tones, it will receive the fax.
If the fax machine does not hear any fax tones, it assumes it is a
telephone (voice) call and will begin ringing the F/T ring tones (double
ring) for the length of time you selected for the F/T Ring Time. These
tones will only ring on the fax machine's handset (extension or external
phones will not ring). At the end of the F/T ring time the fax machine
will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
If you answer the call before the fax machine(during the ring delay
period) and determine it is a fax, you can transfer the fax to the fax
machine for receiving.
If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91
for New Zealand (remote activation code) on the telephone keypad, wait
to hear the fax machine turn on (chirping sounds) and then hang up.
If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the FaxStart or Start/Copy key on the control panel of the fax machine and then hang up the handset.
If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.
If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • Receive a fax manually • Set up backup fax reception • Reprint received faxes from memory • Poll to receive a fax • Forward faxes to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes • Block junk fax numbers • Receive faxes to your computer (Fax to PC and Fax to Mac) Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone line, but not directly connected to the device NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes. To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the document feeder, then receiving the fax will be unsuccessful. 3. Do one of the following to answer a fax manually: • Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers. • Turn off the Auto Answer setting so that the device does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Press START FAX Black or START FAX Color on the device control panel. b. When prompted, select Fax Receive. NOTE: Depending on your country/region, the device might receive the fax automatically when you hear fax tones from the sending fax machine. 6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature or you are using an external answering machine on the same line as the Brother machine.
*Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ring Master, Ident-a-Ring, Ident-a-Call, Data Ident-A-Call, Teen Ring, SimpleBiz Fax & Alternate Number Ringing and BT Call Sign.
Setting the Receive Mode
Press the up or down arrow key to select Initial Setup.
Press the up or down arrow key to select Receive Mode.
Press the up or down arrow key to select Manual.
Receiving Faxes in Manual Mode
Lift the handset of a telephone that is on the same line as your Brother machine.
When you hear the sending machine's fax tones (short beeps that occur at regular intervals), do one of the following:
If the telephone you answered is near your Brother machine or connected to its EXT jack(socket), press Black(Mono) Start or Color(Colour) Start.
If the telephone you answered is not connected to or near your Brother machine, press *51 (*91 for New Zealand) on its dial pad.
Your Brother machine will produce receiving tones.
Replace the telephone handset. Your Brother machine will begin to receive the fax.
< Easy Receive (Fax Detect) >
The Easy Receive (Fax Detect) feature allows you to receive faxes in Manual Mode by simply lifting the handset of a telephone that is on the same line as the Brother machine. Your Brother machine will automatically generate fax receiving tones, at which point you can replace the telephone handset and wait for your fax to be received and printed.
Your Brother machine's Easy Receive (Fax Detect) feature is turned ON by default. To adjust your Brother machine's Easy Receive (Fax Detect) setting, please follow these steps:
Press the up or down arrow key to select Fax.
Press the up or down arrow key to select Setup Receive.
Press the up or down arrow key to select Easy Receive or Fax Detect.
Press the up or down arrow key to select On, Semi or Off.
*In some brother machines, Semi may not be in the options.
If you choose Semi, your Brother machine will only answer an incoming fax if you answer using its handset or by pressing the Hook, Hook/Hold, Hold, Speaker Phone or Tel/R key on its control panel.
Here are a couple of points to keep in mind:
If Easy Receive (Fax Detect) is ON, but your Brother machine doesn't automatically answer the incoming fax when you lift the extension telephone's handset, press *51 (*91 for New Zealand).
If you send faxes from a computer that is on the same telephone line as the Brother machine and the Brother machine intercepts the calls, turn Easy Receive (Fax Detect) OFF.
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If your printer has FAX capabilities. Good way to tell is if you have a phone number pad on the front of your printer.
You must have this connected to a phone line for it to receive a fax. Setup the fax application through your installation CD that came with the Printer/fax machine. Often you set the fax machine to pick up after so many rings. This allows you to leave the printer/fax machine on and gives you time to answer BEFORE the fax machine does. If uncle Bob or Aunt Susie should call to say Hi!
Basically what is happening: You turn on the Printer/Fax machine it sits idle waiting for a phone call. Someone now sends you a fax using your phone number. YOUR printer/fax machine is sitting there listening for the phone to ring. Lets say you have your printer/fax machine setup to answer after 5 rings. After 5 rings, your Printer/fax machine will pick up and listen for signal tones from the the other machine. If it gets these, it will "handshake" and send a confirmation fax tone. Then the data will be transferred and printed out on your machine or held in a fax program for you to print or save later.
It is critical that you do not pickup the phone too early or the two fax machines trying to communicate will fail. If you do this, you will hear an awful squeal and a serious of tones. You can often hang up quickly and the two machines will transmit again the handshake signals and resume business as usual.
Short answer: Two fax modems are talking to each other over your phone line to transmit data.
Pick up the receiver and see if you hear a fax tone noise. If so then push the start button and hang up. Is this machine on a dedicated line or shared with the main phone number? Sometimes some people will pick up the receiver on their fax machine dial the fax number and wait for a tone before sending. If this is the case the machine can not recognize that is a ax. Make sure your machine is set for auto receive if it is on a dedicated line.