Both phones ring, first phone answered works fine, another person picks up second phone to join conversaion, presses talk, nothing happens. Acts like it is dead. Does not make difference which phone answered first, one plugged into wall jack or one not plugged into wall jack. Second one answered never works.
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Start by dialing 500 on the intercom. If that gets you into the voice mail system, then you can dial *710x 500 # where x is 4 for No Answer and 5 is Busy/No Answer call forwarding. The number of rings before the forward is controlled by *713yy where yy is a time in seconds. Each ring cycle is about 6 seconds, so 24 would be a good number.
Leaving a message on your own phone? Dialing 500 gets you into your personal mailbox as an owner. Dialing #8 and your extension gets you into the VM system as a caller. (or it might be #6, I don't have my VM online today)
Of course, if you have an ESVM instead of the TVx system, then the procedure is entirely different.
One thing to try and take note of is when the message does pick up on the "two ring" message present part do you hear on your side two full rings before the pick up? It may be that the primary ring starts on the home side as does happen sometimes with VOIP service. If you are only hearing 1 or 1 1/2 rings before the message picks up then you might try hanging up after the second full ring thus knowing no messages are present and it should overcome your problem.
Set your answering machine to pick up after four rings . This will give the fax machine enough time to take the call if it senses that it's an incoming fax. Setting the answering machine to pick up after four rings would give the fax machine enough time to accept the fax.
hope this was helpful .
I have a HP Officejet J6480 All-In-One and needed the answering machine and fax to be on at the same time. I called the help line at HP and they said I needed another phone line into the home but I tried this and it worked.
First I got a different phone number for the fax machine - they do this for no charge at my phone company. This is not another physical line into the home - it is just another phone number with a different ring - it rings 2 fast rings for the fax machine instead of the phones regular one ring. I set the answering machine built into the phone to pick up after 4 rings and I set the fax machine to pick up on 2 rings. Be sure to set it so the fax pick up number of rings are less than the answering machine pick up number of rings.
It worked for me. Hope this works for you too.