Question about Sony Handycam DCR-HC30E Mini DV Digital Camcorder

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Sony dcr-hc21 C:32:11 message

Cover is open, will not close with new tape in. Reattached the power souce flashes also

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  • Anonymous May 11, 2008

    exactly same problem DCR-HC26

  • innocent chitungo May 16, 2008

    I am receiving an error c:32:11 and my Lcd is blue when swicted to camera mode

  • Avinashjerat Sep 09, 2008

    We have a DCR HC30, which is about three years old. Recently, after recording on the tape, we took out the tape and put in a new one. The tape won't go back in and the cover will not close. The error code C:32:11 flashes and suggests to reattach the power source. Several attempts with this solution have not produced any results.

  • Anonymous Oct 30, 2008

    and i too, have the same f*&'n problem! can anyone PLEASE make a suggestion!!!???!!!!



6 Suggested Answers

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Posted on Jan 02, 2017

  • 4402 Answers

SOURCE: Door Jam

Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.

Posted on Feb 22, 2008


SOURCE: i have a camera sony dcr-hc51e, (c:32:11 problem)

actually 32:11 is related to the casette compartment error.
reset the camcorder.
if the problem perist then you had to go to the service centre as mechnical section of the camcorder is not working properly and u cant align that your own.


Posted on Jun 30, 2009

  • 149 Answers



Posted on Sep 10, 2009

  • 149 Answers

SOURCE: buttons on touch panel of my DCR-HC21 Sony stopped working.

problem in f PCB

Posted on Sep 11, 2009

  • 10594 Answers

SOURCE: my sony handycam dcr-hc26 door won't close

Remove battery/ power source from camcorder for minute, reattach battery/ power source and close the tape door.
If that does not solve problem then I'm afraid, tape mechanism got defective and will be replaced.
Let me know if you need tape mechanism part number info.

Posted on Dec 09, 2009

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1 Answer

I have a Sony Handycam DCR-HC-48 and the tape door won't close along with a 32.11 error code.....HELP

Try these steps:

1. Open the tape cover fully until it clicks open.
2. Turn the camcorder on to "VCR Mode."
3. With the cover still open and the camera in "VCR mode," take out the battery.
4. Put the battery back in--out should pop your tape.

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Check eject lever near battery, press it downward to open tape compartment, take out old tape and put new tape, close tape door and let it go inside by itself. Close tape compartment.

Below image will help you to locate eject button/ lever in DCR-HC18E camcorder.


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ERROR C:32:11


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when I opened up the camera, the tape part of the cassette was hanging out. I tightened the tape and reinserted the cassette. this seems to have fixed the problem. hope this helps.

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2 Answers

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Dear Jessie,
Have you deattached battery of camcorder and reattached it? Please do it. Hope problem will be fixed. And if not, you should go to nearest Sony service shop because it seems hardware problem.

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It sounds like the tape door is out of alignment, causing stress on the tape and the inside mechanical system.  Requires a visit to the service shop.

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1 Answer

Lens cover not open and blank screen

the problem of your camera is the ccd image sensor...better go to the sony service center for replacing the image sensor..i know it is free for replacing that sensor cause that is one of the model that sony recall produc and the cover not open error message is a poor contact of the lens cover switch...

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