Question about Creative Labs ZEN V Plus MP3 Player

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Zen V Plus is not recognized in Wins Xp Pro

I recently bought a Zen v Plus 2 GB. Comp recognizes it in Device Manager as functioning fine, but it is not recognized in my computer as a removable device. Also creative does not recognize it as a removable devise. Wins Media Player does recognize it and is able to sync w/ to player.Player function very well in playing play list installed. The problem is that I cant manage the playlist by adding and removing my playlist. Other players are functioing and are recognized by wins w/ no problems. All flash drives are recognized w/ no problems. Can someone please help me w/ this problem. A have contacted Creative a they have given me some advise but no solution as of yet. Thanks for all post. ODIE

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Re: Zen V Plus is not recognized in Wins Xp Pro

· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.

Posted on Dec 13, 2007

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No Display

i can help with the computer registering it...

insert zen v plus install cd
exit out of autorun for cd
go to control panel
click on system
click on the hardware tab
click on device manager
click on portable devices
right click on your USB device with the yellow warning sign
go to properties
when it tells you that the drivers arent installed... go to the browse button and select your zen v plus install disk
hit ok and it will find the drivers that way...

as for thedisplay... once you get the computer to recognize its there troubleshoot it.

Mar 26, 2008 | Creative Labs ZEN V Plus MP3 Player

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Creative zen v plus

i had the same problem but solved it, it seems that the usb driver does not always install with the software installation so you must install using the DEVICE MANAGER make sure first your mp3 player is connected, so ( copy & paste) your software to desktop, then go to CONTROL PANEL, then SYSTEM, then HARDWARE then DEVICE MANAGER, in device manager you should see ( zen v plus ) with a yellow question mark above it, which means the drivers are missing, click onto that and follow instructions to install the drivers which you will find in the software you have pasted to desktop. good luck, tony spain

Mar 22, 2008 | Creative Labs ZEN V Plus MP3 Player

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Computer doesn't recognize device is plugged in.

try aa different USB Port if your computer Has One.
Turn the power On The MPEG Player on and off when it,s Connected.
If this does,nt help.
Replace your USB lead, it is possibly broken internally, or player fault.
Mike @ Compurepair.

Feb 25, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Player Not Connected

Well, i finally got my Zen V Plus to work again. Actually twice. The first time I didn't understand what exactly fixed the problem but it was recognized just fine afterwards. Then, all of a sudden, it stopped again... This time i changed a bit of options in the computer and restarted. It was still not working. I deleted some registry entries and still nothing. I restarted, installed Windows Media Player 10 (which i hadn't installed) and not even it recognized the player. I gave up and uninstalled it again and restarted the computer as requested by windows. Then the player was being recognized again! I think I did that the first time too. Try it. If it didn't work either then it might be another thing I did in the registry involving permissions (although that would be weird because I'm an admin in my computer... Actually, i'm the only user)... Good Luck

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try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

Aug 24, 2007 | Creative Labs ZEN V Plus MP3 Player

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