I have 2 DSU 6426 connected thru a dedicated phone line. had a storm and now my computers are not working across this connection. i'm not that familiar with setting up DSU and Omni Mux it connects to. can anyone tell me what to look for on the DSU on each location that would tell me the DSU are connected. the DSU's have display windows on them or maybe how can i test them.
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Re: DSU 6424 connection
Unfortunately if the problem started after a lightning storm the modem is almost certainly fried. I used to work at the UK's largest IT support call centre, we used to check the weather reports every morning because if there had been a lightning storm anywhere in the country we'd get a slew of calls from that region from people who could no longer connect to the web. Phone-lines collect a large static charge during a storm and are unprotected.
I'd strongly suggest you contact the supplier regarding replacement.
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the terminal requires a dedicated analog phone line. it will allow you to use the phone while you are not using the terminal. if you are in the process of running a transaction and the phone rings or someone picks up the line you can get communication errors and will have to try to reconnect the communication so the sale can be processed.
it does work though but it causes some issues at times
Problem:- User's modem does not dial or does not connect. Tip:- Prove that computer is connected with phone line and check that phone line contains dial tone.Therefor check that connection is connect or not.
Connection may not be less than six feet (1.8 meter).
Check dial tone by plug in the phone in phone jack.
If user has many more services (such as call waiting,call messaging OR voice mail) then check that these all are cleared or not and check call waiting is disabled while using modem.
Disconnect any answering machine,fax machine or printer which are on line with modem.
Check that are you not using digital,rollover or PBX line?These type of lines not works with modem.
Try with another phone line. (For this, you have another phone number or another phone line).If user connected with another line then you need to complain in phone company.
Restart the computer.
Enter BIOS setup.
Click to "disable" both the COM1 and COM2 (or Serial1 and Serial 2) ports.
Save-and-exit from BIOS setup.
The modem should now be assigned as 'COM1', and should work.
There must be DSL Spliter inbetween telephone line & Wi-fi modem. Please check whether you have connected telephone instrument line with that Spliter or not. According to me, Telephone instrument should connect to telephone line option on DSL Splitter to use same telephone line as internet as well Telephone.
Even though you have internet, have you connected a phone line? Most fax machines/software rely on the phone line. I don't know how you are sending a fax. If you are sending a fax directly from an all-in-one, you'll need to connect the phone line to the back of that device. If you're sending a fax using a program on the computer, you'll need to connect the phone to the back of the computer.
You can temporarily disconnect your land-line phone and connect it to the all-in-one or computer. Just remember to reconnect it when you are done so you can receive phone calls.
first check your phone lines, if they're good call the phone company, you should have a dial tone. netzero only offers dialup so the internet you are using is your neihbors....they didn't lock their router. good luck