Question about NorStar T7316E Corded Phone

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Nortel T7316E My Mailbox is locked, it reads see admin. Not sure how to do that.

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  • Anonymous Dec 21, 2007

    asc

  • Anonymous Jan 10, 2008

    i tried that and it will not work. it still says it is locked

  • Jumpin Joan Jan 23, 2008

    I work in an office environment where one of the phone mailboxes is locked and is asking to contact administrator. I have no idea where the administration phone is located. Can you tell me how I find out which phone this is and what I then do to reopen the mailbox.
    Can it be opened from another extension?
    I have tried the feature 981 and the feature 983 but this is showing as inactive feature
    thanks for your help with this

  • Anonymous Aug 08, 2008

    Hello ...

    I need your help.

    My mailbox is locked. A pop-up message "contact admin".

    I have tried but nothing can reset:

    feature 985

    with 3 digit extension ---- 1020000.

    HELP!

  • RONMULLER Aug 13, 2008

    I have tried the 120000 since i have a two digit and it says invalid password. I have also tried each of the other ones as well (ex. 1020000, 10020000) Can anyone help?

  • jhardison91 Sep 30, 2008

    Urghh I reset the admin password and then forgot to initiate it so now im locked out of the mailbox and the admin mailbox most importantly. None of these solutions work for me. SOME ONE HELP!!!!

  • system61 Oct 28, 2008

    I am having the same problem as everyone else. We have 2 mailboxes that are "locked" in our office, and I have tried many different approaches to solving this issue. I am the system administrator and have all the Logs and Passwords for all phones.

    - When I reset the password from the system admin, it shows it was reset but when I try to open voicemail from that extension, it still says "locked. contact admin"

    - I have tried to follow the directions posted here as a solution (4 steps), but have only managed to get in the voicemail of that extension in a roundabout way. When I try to access voicemail normally, it still says "locked"

    - The voicemail is not activated when I call into the company number and dial their extension, although I was able to record a personal greeting

    - I tried deleting and then adding the extension through the system admin, then resetting the password again to no avail

    Any help provided would be extremely appreciated! : )


  • mastertof1 Nov 08, 2008

    lost passcode

  • sit104 Mar 11, 2009

    I forgot my password to my mail bosx

  • Anonymous Apr 10, 2009

    How do you reset the phone to factory defaults?

  • gusagg May 18, 2009

    If I reset the admin password. What would happen?

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6 Answers

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To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit

Posted on Feb 18, 2009

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1) Feature 983, Log 120000, mBox, Change, enter mBox #(i.e.-24), hold Reset....
this changes current password to default password 0000 for mBox #(i.e.-24).
Next....
2)Feature 981, Other (do not enter password, instead go to "Log"), now enter the mBox # (i.e.-24) plus default password 0000 (i.e.-240000).
Next....
3) Follow voice prompt to change password (cannot start with #0), Re-enter new password (i.e.-246810), Say name clearly, Play name back, if satisfied then OK.
Next....
4)When accessing mBox, Feature 981, Other (shows "Log"), enter mBox # plus new password (i.e.-24246810), this is how you will now access your mBox.

I feel Nortel should provide a higher level of customer service and at least provide public files of their user manuals/guides. This is poor business, and I am shocked so many businesses deal with it.

Posted on Jan 22, 2008

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I have tried this and and at login I put 1020000- I have 3-digit extension and it prompts for password. Everything I put said invaild password. Then I got locked out. Can anyone help me? Please. I was trying to reset the password, now I'm completely locked out! Help!!

Posted on Aug 15, 2008

If you have a phone admin, contact him/her. If not, what type of voicemail system do you have? For example, "Nortel Norstar Voice Mail 4.0". On our voice mail (version listed above), each mailbox is assigned a maximum number of incorrect password attempts. The voice mail system records the number of incorrect attempts from the last time the mailbox was accessed successfully. Once the number has been reached, the mailbox is locked out and cannot be opened again until the password is reset by the administrator.

Posted on Aug 21, 2007

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What phone system do you have? bcm?

Posted on Jul 10, 2008

  • grumpygn0me Jul 10, 2008

    IE BCM 400 has to be reset through call pilot software linked to the BCM

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Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.

Posted on Nov 13, 2007

  • Karla Donis Aug 12, 2013

    This worked for me! thank you!

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Nortel phone - VM box locked contact admin - tried solutions & no luck


Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

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When logging into the voicemail for a Nortel T7316E i get the Mbox Locked warning. I have followed the steps to reset my password and have successfully done that. I then proceed to access my voicemail with...


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Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


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We have Nortel T7316. I have been locked out of the voicemail admin. I have tried all passwords I can think of but cannot get in. Please help


How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of extension numbers) followed by Password (default 0000).
Press MBOX.
Press CHNG.
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000).

Good Luck.

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