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Problem for Epson RX595 Photo All In One Printer
Could not read the ICC profile. Saving image canceled.
By dianerobbins on Mar 24, 2009
When I try to scan an image with my Epson CX 9400 I get the above
message. I downloaded the file R260-ICCs but do not know where to install them now.
thx. I'm using an Epson CX 9400 and System 10.5.6.
Comments:
Mar 24, 2009
- Thanks for your suggestions. I don't know where to find my default printer directory. Any suggestions? Also I checked the color management tab but neither manual nor automatic are listed.Mar 24, 2009
- Thank you for your additional help. I went to that site and downloaded the printer driver update, rebooted everything, and still--I'm getting the same message. grrrr... any other ideas??Solution #1
posted on Mar 24, 2009
ICC = International Color Consortium.
The ICC's should be installed in the default printer directory.
Also, you may want to check the printer profile. In printer properties under the "color management" tab check to see if automatic or manual is highlighted. If manual is highlighted, be sure the print profile matches that of the paper you are using. You can select any of the included profiles as the default or add your own from a third source. Such third-source profiles are most often specified by your software provider
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=90753&prodoid=63070382&infoType=Downloads&platform=Macintosh
Click of the "Macintosh OS X 10.5 compatibility pages."
I'd try Epson support first. You can fill out a support form on their web site and there is no cost. Go here to fill out the form.
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=Email&oid=90753&prodoid=63070382
If they fail to fix the problem then try Apple support. You'll need to go to their support site and arrange for a "callback". http://www.apple.com/support/expert/
click on "Begin your Apple Expert experience now (requires Apple ID Login)". Describe your problem and leave a telephone number and the most convenient time to receive the callback.
The ICC's should be installed in the default printer directory.
Also, you may want to check the printer profile. In printer properties under the "color management" tab check to see if automatic or manual is highlighted. If manual is highlighted, be sure the print profile matches that of the paper you are using. You can select any of the included profiles as the default or add your own from a third source. Such third-source profiles are most often specified by your software provider
Comments:
Mar 24, 2009
- The default directory is chosen by the install program. When the Epson AIO was originally installed, the driver was automatically place in the correct place. You did not specify from where you downloaded the new ICC file. If not from Epson, you may wish to check the Epson support site for compatibility.http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=90753&prodoid=63070382&infoType=Downloads&platform=Macintosh
Click of the "Macintosh OS X 10.5 compatibility pages."
Mar 24, 2009
- OK, it's time to call in the big guys!I'd try Epson support first. You can fill out a support form on their web site and there is no cost. Go here to fill out the form.
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=Email&oid=90753&prodoid=63070382
If they fail to fix the problem then try Apple support. You'll need to go to their support site and arrange for a "callback". http://www.apple.com/support/expert/
click on "Begin your Apple Expert experience now (requires Apple ID Login)". Describe your problem and leave a telephone number and the most convenient time to receive the callback.
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