Question about Samsung SCX 4200 All-In-One Laser Printer

2 Answers

Scanner problem i cannot seem to scan any documents....it keep saying i/o error or sometimes turn off printer and turn on again to warm up...but still cannot sent image to pc...what seems to be the problem? am running windows xp....printer and copier works just fine.

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  • 3 more comments 
  • shants Aug 21, 2007

    it is a brand new scx-4200 all in one printer...i was kind of thinking i did something wrong...i installed and re-installed the provided cd many times but the same problem occurs...pls help...thanks!

  • shants Aug 24, 2007

    this just in....i tried installing it on my desktop pc (i installed it previously on my laptop) and it worked just fine....so the problem is on my laptop...now what seems to be the problem?...am positively sure that i installed it on both computers the same way.

  • shants Aug 24, 2007

    both the same....win xp pro....actually my laptop is more up to date...if am not mistaken its service pack 2 already...

  • shants Aug 29, 2007

    how do you know the resistance of the usb cable?

  • shants Aug 31, 2007

    i changed the cable and it looks like its working fine....i will check again when i get home later...thanks to all who helped! :)

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2 Answers

Hi Kent here... I was facing the similar prob as Shants with I/O prob. I sent in to Samsung Customer service, they found nothing. At last I check into the USB cable. If the both end resistance > approx. 3.5 ohms the data scanning I/O error with prompt spontaneously. I got another USB cable with ~1.1 ohm which works perfectly. Samsung's design is too sensitive to the USB cable resistance. Please check it out. Kent Tan's Email: kenttan101@yahoo.com

Posted on Aug 27, 2007

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  • 2,985 Answers

What age is is the scannr? There can be an issue with 95/98/ME vintage scanner sand running in 2000/XP This is to do with the scanner processor[it controls what the scanner does], Older machines work to DOS commands and an XP computer is sending NTFS commands. There is no remedy- except to replace the scanner.

Posted on Aug 21, 2007

  • 2 more comments 
  • john ash
    john ash Aug 21, 2007

    OK so we have the 'Old Scanner issue out of the way.
    Now put in the CD and browse the disk and tell me what folders are on it- We are lookng dor drivers or a folder called XP.

  • john ash
    john ash Aug 24, 2007

    What operating sys on Lappie?
    What operating sys on Desktop?

  • john ash
    john ash Aug 24, 2007

    OK-On the laptop
    Did you install whilst on line or with the A/V program active?

    Suggest you totally remove the software from the lappie and a disc clean up- then with the machine off line and the A/V disabled install again
    Then come back

  • john ash
    john ash Aug 29, 2007

    Only somne one with a eter couls tell you that.
    But if the USB cable is a potential problemachine come with the cable you are using./
    Can you go to a PC store and check the spec of cables on display?

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