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Paul Posted on Jun 16, 2013
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I have panasonic nn-gs597m microwave its working normal but not heating, I opened the cover magnetron is hot the fan is working. Any help?

1 Answer

ernesto cuadra

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  • Microwave Ovens Master 12,223 Answers
  • Posted on Jun 17, 2013
ernesto cuadra
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Follow the next steps , use the VOM and fix it. God bless you

Diode

The high voltage diode converts the A/C power output of the transformer to D/C, doubling the voltage to nearly 5,000 volts. This high voltage powers the magnetron which emits the energy that cooks the food. If the diode burns out, a lower A/C voltage reaches the magnetron, which is not sufficient to power the magnetron. When the diode fails it is often visibly burned out. If it appears to be good, it can be tested with a volt-Ohm meter capable of testing diodes. High voltage diodes frequently fail and are one of the most common points of failure in a microwave oven. A regular meter with a diode checker will not work to check these diodes. You have to use a meter with a 9 volt battery or put a 9 volt battery in series with the diode to check it.


I have panasonic nn-gs597m microwave its working - f82cc372-4939-4661-9fae-8c3803e08e86.gif


Door Switch

If the microwave does not heat, one of the door switches might be defective. Microwave ovens normally have three door switches, if any of them fail the microwave does not turn on and does not heat. Check the switches for continuity with an Ohm meter.





Magnetron

If the microwave oven doesn't heat the magnetron tube might have burned out. The magnetron uses high voltage, high current DC power to generate the microwave frequency that cooks the food. If the microwave oven is turned on when it is empty this can cause the magnetron to burn out. Once it is burned out it has to be replaced, it's not repairable.





High Voltage Capacitor

If the microwave doesn't heat the high voltage capacitor might be defective. The high voltage capacitor works with the high voltage diode to convert the output of the transformer to DC voltage and to double the output voltage. If the capacitor is burned out the entire high voltage circuit stops working properly. The high voltage capacitor can be checked with a special VOM meter which has a capacitance testing capability. Be aware that the high voltage capacitor can retain a charge of more than 3,000 volts and can injure or kill a person if not handled properly. Only trained technicians should perform this type of testing.





High Voltage Transformer

If the microwave does not heat, the high voltage transformer might be burned out. Microwave ovens produce a very high voltage in order to power the magnetron antenna, which emits the energy that cooks the food. When a high voltage transformer fails it will usually arch and have a burning smell.





Thermal Fuse

If the microwave doesn't heat the thermal fuse may have blown. It can be tested for continuity. Watch our fuse testing video for more information.





Thermoprotector

If the microwave doesn't heat the thermoprotector may have tripped. This is a safety device to prevent the microwave from overheating. It can be tested for continuity to see if it's blown.





Main Control Board

If the microwave doesn't heat the main control board may be defective. This is not common. When a microwave doesn't heat the problem is usually a faulty door switch or within the high voltage circuit; either the high voltage capacitor, diode, transformer or magnetron.

5 Related Answers

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Nov 17, 2007

SOURCE: Panasonic Microwave Turn table rotates when door is open

Found this Panasonic post in the Samsung section!

If it moves just a tiny bit when the door opens and then stops, that's normal.

If it keeps running when the door is open, that's usually due to a bad door switch or broken / loose door switch mount.

If you or a friend decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and
disassembly information at our site, linked here on Fixya: http://tinyurl.com/yzjozk

Any Panasonic parts not available locally can be had here: http://www.pasc.panasonic.com/epartr

We appreciate your thoughtful rating of our answer.

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A

Anonymous

  • Posted on Apr 20, 2008

SOURCE: Door shut off malfunction

I have the same problem starting yesterday April 19. Have you gotten any answers.

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Jul 19, 2008

SOURCE: Panasonic NN- A712 combination Microwave 1000w - Switches off after 20 seconds

The 22 seconds is the giveaway.

In most cases, this is a problem with the inverter or a bad magnetron.

Due to the lethal voltages used and produced, I do not recommend that an inexperienced person work on these.

I would recommend that you contact your nearest Panasonic-authorized servicer.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Aug 08, 2008

SOURCE: Microwave -- Panasonic NN-S543BFR

I would say either the high voltage transformer or a component on the inverter board has failed.

Due to the lethal voltages used and produced, I do not recommend that an inexperienced person work on these.

I would recommend that you contact your nearest Panasonic-authorized servicer.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Jan 03, 2009

SOURCE: top of over-the-range microwave hot to touch; normal?

A little over 100F is hotter than most folks can stand to touch, so it may not be seriously hot.

But if you're concerned, you might see if your dealer will let you test another one or a similar model at the store to see if it also gets that hot.

Otherwise, you can return it to be safe or you can contact Panasonic consumer electronics support here or at 1-800-211-7262 to ask them about it.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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When you say "Everything works as set" do you mean the microwave appears to function properly, but then doesn't heat?

If the magnetron is new, then the magnetron must not be receiving the required high voltage (2000V or more) from the HV circuit. Make sure you've got 120V to the PRIMARY (don't attempt to measure secondary voltage of the HV transformer without special equipment) of the HV transformer. After that check the HV capacitor and diodes. If these components test OK, then either your HV transformer is bad or your new magnetron is faulty. My experience is that the problem is usually in control circuitry, preventing 120V to the HV transformer, or opens/shorts in the HV components (diodes and capacitors).
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That is called the ceiling cover, also known as the waveguide cover, stirrer cover, or spatter shield.

It will definitely need to be replaced. It provides important protection for the magnetron.

You will need the following parts:

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The best place to order parts for this brand is Encompass (formerly Tritronics). Or you can call them toll-free at 866-779-5835.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
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A little over 100F is hotter than most folks can stand to touch, so it may not be seriously hot.

But if you're concerned, you might see if your dealer will let you test another one or a similar model at the store to see if it also gets that hot.

Otherwise, you can return it to be safe or you can contact Panasonic consumer electronics support here or at 1-800-211-7262 to ask them about it.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
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I have the same problem starting yesterday April 19. Have you gotten any answers.
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If you described this to Panasonic very carefully, and they said it's normal, then I would say keep using it until such time that you get other symptoms. The inverter has some parts mounted on a large chunk of aluminum called a heat sink. It draws the heat out of the parts and the heat radiates and/or convects away. This keeps the circuit parts from overheating. As long as you have good air flow through the vents, it sounds okay.
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