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Printer crashes PC running XP home ed.

I've installed the drivers and can print the test page that states the printer is properly installed...BUT... every time I hit "print" from a program (MS-Word for example) the PC's uninteruptible power supply beeps (as if power was lost for a half-second) and then the PC just shuts OFF. No shutdown, or anything, just off. The printer then spits out a (usually) blank page. Any ideas would be appreciated!

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Re: Printer crashes PC running XP home ed.

With symptoms like that, is the printer power cord plugged into the PC's uninteruptible power supply? NO Laser printer should be connected to a UPS, as the internal heating wand/assembly draws way too many watts, as does the rest of the printer. In this scenario, the PC would shut OFF due to the UPS being momentarily overloaded. Plug the printer into a separate surge protector. ZT3000 "Beta tester of "0"s and "1's"

Posted on Aug 21, 2007

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Printer prints test page and direct prints fine but anything sent from the PC only prints (at most) a thin line (about 2cm/1in) on the left side of the page.

Well, if it ran okay with Windows 8.1 until the last month and if it prints a test page ok, the problem is unlikely to be drum wear or wear of internal parts. You sometimes encounter weird streaking effects if the windows are not clean. Normally, if only one side of a page is being printed, parts are worn or the drum need replacing. But your test page prints out. The only thing I can see that would have changed is --Ta da! -- some automatic update by Windows 8.1. Re-installing drivers doesn't really undo any changes in Windows 8.1 itself or whatever you have installed in the last month or so. (Windows 8.1 experts can stop laughing--I am simply making an educated guess.)

If this were a home setup rather than a work computer, I might see what would happen if I returned the computer to a state prior to "the last month or so." If the printer then worked, you would know it was not a hardware problem but rather what had been installed on the computer after that. Is the printer actually using the Brother driver or is it deferring to a Microsoft driver? Just something for you to check in your device manager. If returning the computer to a former state fixes the problem, you may have to test subsequent installations to determine which one troubles the printer, a tedious process unless a candidate springs to mind.

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When you set up the printer and share it from a PC, The printer attached to that PC can Control the Configurartion of the printer. PC's can either pull the driver from the sharing PC or you can select your own.

I would first check that the correct drivers are installed, (64bit or 32bit)
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