Question about Dell 924 All-in-One InkJet Printer

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Cartridge alignment I had just replaced the black and white cartridge a little while ago, and the printer had been working beautifully, just like always. This time, I went to make a black and white copy, and it came out very light. I couldn't imagine that I was already out of ink, but I had other cartridges, so I replaced the black. I also replaced the color at the same time because I knew it was low. When I tried to print an alignment page, it was clearly out of alignment. I followed the directions on the printer screen and reprinted the alignment page several times, but to no avail. It also told me to remove the tape. I did that as well, but no luck. When the alignment page prints, there are lots of light blue lines, but no magenta or yellow---I can't rememember if there are supposed to be any colors on the alignment page. Please help! How do I fix the alignment?

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Re: cartridge alignment

So if the magenta or yellow are not showing up, it may mean you have installed an empty (or dried up) color cartridge. If you have it, put the "low" volume color cartrige back in and print an alignment page. If you don't have the cartridge, no problem, just print a page from Google. Don't worry about the alignment until you print from Google. See if color is even available. ZT3000 "Beta tester of "0"s and "1's"

Posted on Aug 21, 2007

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Gather the following items to clean the cartridge and print carriage: Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap-water can contain contaminants that damage the cartridge. Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well) Sheets of paper or a paper towel to rest the cartridges on during cleaning Open the printer cover and wait until the print carriage stops moving. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up. NOTE: Clean the contacts quickly so that the cartridge is not outside of the printer for more than 30 minutes. If the cartridge is outside of the printer for too long, the ink can dry and clog the nozzles. Unplug the printer. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp. Clean the print-cartridge contacts. Do not touch the nozzles. Clean the contacts in the print carriage, inside the printer. Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it. Reinstall the cartridge, plug the printer back in, and close the printer cover. Try to print again. If the issue still appears, proceed to the next step. Step 4: Black cartridges only: remove and rest for two hours NOTE: The following procedure does not fix missing lines or streaked bars printed by the tri-color, photo, or gray photo cartridges, or other color-printing problems. Perform the following steps only if the black print cartridge has printed defective patterns or if you notice non-uniform black text-darkness. In the black print cartridge, this problem might be caused by sediments collecting in the nozzle area. Perform the following steps to solve this problem: Remove the black print cartridge. If the carriage has a latch, re-latch it and then close the printer. NOTE: If the printer is not closed, it cannot adequately protect the remaining tri-color cartridge. Place the cartridge on a level surface with the nozzles up (label down). Allow the cartridge to sit undisturbed for two hours. Reinstall the cartridge and print another diagnostic page. Load letter or A4 unused plain white paper into the input tray. Press and hold the Cancel button and then press the Start Copy Color button. Make sure that the test patterns show a complete grid and the thick color lines are complete. More than a few broken lines in a pattern can indicate a problem with the nozzles. You might need to clean the print cartridges. If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot. If any of the color lines are missing, or if the pattern appears faded, streaked, or shows lines, this might indicate a problem with the tri-color print cartridge in the left slot. Look for defects on the page. If the diagnostic page shows no defects for the black cartridge, and if the cartridge was new, align the cartridge. To align the cartridge, follow the steps: Load letter, A4, or legal unused plain white paper into the input tray. In the HP Solution Center, click Settings , point to Print Settings , and then click Printer Toolbox . NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device . The Printer Toolbox appears. Click the Device Services tab. Click Align the Print Cartridges and a print cartridge alignment sheet is printed. Load the print cartridge alignment sheet with the print side down on the right front corner of the glass. Press the Start Scan/Reprints button and the HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. 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Do not remove the protective tape from a new print cartridge until just before you install it. Once you remove the tape, do not reapply it. After you have removed the protective tape, do not allow anything to touch the nozzles. Print at least once a month to keep the print cartridges in good working order. Always turn the printer off by pressing the button on the printer control panel, rather than by unplugging the printer. Turning the printer off properly allows it to protect the cartridges. If you are removing a cartridge from the printer temporarily (for instance, removing the black cartridge in order to install the photo cartridge), put it in a cartridge protector. If you do not have a cartridge protector and need to remove a cartridge temporarily, put it in an airtight plastic tub. Make sure nothing touches the nozzles. Do not use a plastic bag. If you intend to store print cartridges in a tub for a long period of time, place color cartridges with the nozzles down, and black cartridges with the nozzles up.

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