I turned on the player (by hitting play) and the "opal" load screen came on, but after that it says, "please wait" and freezes there. due to a lack of buttons, i couldn't find anything to do. none of the buttons on the face have any affect at all, and reset only turns it off. if i plug it in to the computer, it says, "usb connected" and i can load and unload music, but when i disconnect it, it turns off, and then the same thing happens again, i get stuck on the, "please wait" screen. most annoying. note: the reset button is the ONLY way to turn it off after turning it on.
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Be sure to back up any important media on the device in case the fimware install wipes out the media on the device.
On a side note, these devices DO NOT have a reset hole on them, the hole on the back is a mic and you can damage that by sticking any item in there. To perform a reset, you would just press and hold the play button for 15 seconds; however, that is likely to get your player out of its current faulty mode.
Check to see if the player needs a firmware update or if there is a reset on it. Also try different USB ports on your PC to see if when you plug it in it recognizes the player and maybe needs firmware. If you have more trouble try the RCA website or call customer service. Good luck.
Go to "http://voxrightnow.custhelp.com/cgi-bin/voxrightnow.cfg/php/enduser/std_adp.php?p_faqid=2559" To update the firmware of the M42xx mp3 playerclick here and download the firmware. start the firmware and when it is runnin plug the M42xx in at the same time holding down the PLAY BUTTON (center) until a white screen with a small computer with a line going to your M42xx is displayed and then release the PLAY button. You can then click on start and the firmware update will complete,,, DO NOT DISCONNECT DURING THIS UPDATE... it may take 2 times to complete this but it will work.... YEA!!!! WORKS with 2, 4 or 8 GB Models.....
Go to "http://voxrightnow.custhelp.com/cgi-bin/voxrightnow.cfg/php/enduser/std_adp.php?p_faqid=2559" To update the firmware of the M42xx mp3 player click here
and download the firmware. start the firmware and when it is runnin
plug the M42xx in at the same time holding down the PLAY BUTTON
(center) until a white screen with a small computer with a line going
to your M42xx is displayed and then release the PLAY button. You can
then click on start and the firmware update will complete,,, DO NOT
DISCONNECT DURING THIS UPDATE... it may take 2 times to complete this
but it will work.... YEA!!!!
Then read this solution another user posted. Hopefully this helps you. I had the same issue.
I had this problem. Backing up data wasn't a concern though, as I hadn't anything on the OPAL yet. First I let the OPAL charge up for 3 hours. Then I made sure it was powered off. I had previously downloaded onto a PC the firmware update for the M4004 which also works on the M4008 and other OPAL's. I plugged the OPAL into the PC, and booted up the PC. After installing the firmware package in the PC, you get an install screen for the new firmware with a format option for the OPAL. I selected that option, but the "start" button was greyed out as the PC still couldn;t see the OPAL. I pressed the reset (paperclip in the back of the OPAL) for about 15 seconds, than held down the "Play" button and waited. Eventually the software recognized the OPAL, and started to format it. If you get a dialogue to restart the PC, press NO! You have to read the instructions that come with the install. Eventually I reformatted the drive, and installed new firmware. BTW, there was no picture folder after I did this, so I just created a new folder named picture and it worked fine for the thumbnail pics I threw in there. Also when I use a MAC with the OPAL, I power the MAC up with the OPAL off but attached. After drag and dropping files into the OPAL, I power down the MAC. After power down the OPAL will after a pause give the "building databases please wait" messages, then when done go to the start menu. It is difficult on a MAC to eject the OPAL, it just reappears on the desktop so shutting down is the only safe way to administer the device. But to update firmware, which is easily corrupted BTW if you unplug the thing at the wrong time, you HAVE to do it on a PC operating system. Might work on an Intel MAC with a PC OS though. Hope this helps.
You have to use the video converter program that came with your opal. If you haven't installed that onto your computer yet, that's where you need to start. After it's installed, plug in your opal, let the computer recognize that it's there, and open the converter program. This will take wma files and convert them into a format that will work with your mp3 player. The program should automatically download them to the player after it converts the file. Good luck.