Question about SanDisk Sansa e260 MP3 Player

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Refresh database fail

All my music disappear. the media player doesnt recognise the mp3 player and when i turn it on a message appears on the screen saying "Refresh database fail"

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Re: Refresh database fail

ALL DATA WILL BE LOST WITH THIS PROCEDURE!! You can try a ROM recovery. - TURN OFF UNIT - Place hold switch so orange shows - Hold down the REC button with the red dot on the side of the player. - Whilst holding the REC button, press the power button as if to turn on the unit - Let go of the REC button You should see the recovery console. YOU WILL LOSE ALL DATA!! However you will also have a working player. Hope this helps.

Posted on Aug 23, 2007

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On the intro screen it freezez and eventually goes to the next screen and says refreshing database but it dosent refresh

This seems to happen when the database gets corrupted.

1. Turn off the player.

2. Plug the usb cable to the computer, don't plug it to the player.

3. Slide the lock switch to the right, you will see an orange strip.

4. Hold the menu button to start the player. Don't release it yet. Wait until a shutdown message appears and the player goes off again.

5. Plug the usb cable to the player end. The player should go on again. The player should mount as a disk on your computer. Find this disk and back up its contents.

6. Format the player, as explained elsewhere.

7. Disconnect the usb cable. This time the database should refresh properly. Once this is done, slide the the lock switch to the left and turn off the player.

8. Turn the player back on. It should work, but you will have to load your stuff again.

9. Redo steps 1 to 5, except that now should copy your music, videos, etc, back into the player.

10. Repeat step 7.

11. Turn the player back on. It should work again.

Dec 10, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database loop



Sep 24, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

"refresh database"

Get the Vista compatible version of the software from Sansa's website

May 24, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa MP4 player is not recognized by my computer and it stays on the refresh database screen

Mostly this kind of problem occurs in sansa due to incompatible settings. Try the MSC mode in the setup instead of the normal mode. Then the player will appear as a unique drive. Copy the music files to appropriate folders and eject the drive. The database will then refresh again...Also reset the settings to factory default atleast once.


Have a nice day...I hope that this solves ur problem :)

May 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database message

Check out solution 4 here:

Several people have said that it didn't work for them but it has worked 100% for me. I've bought about 10 problem Sansas from Ebay and fixed them all at (least 6) with this problem.

Feb 27, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh Database

Reset the player first - that should get rid of the message. Is your mp3 player a Sansa player, or an Apple iPod - both of them have a recovery method which you can find on their respective websites. I'm too lazy to paste the instructions again.

-Tha Mp3 Doctor

Feb 02, 2008 | SanDisk Sansa c200 MP3 Player

1 Answer

Frozen on Refresh Database

Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
Good Luck

Feb 04, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

How do you refresh database?

This just means that the player is refreshing the songs on the list, it does not mean that you have to do anything.

Feb 02, 2007 | SanDisk Sansa e250 MP3 Player

7 Answers

"refresh database failed" how do I do a database refresh?

i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!

Nov 15, 2006 | SanDisk Sansa e260 MP3 Player

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