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I have being trying to recieved a fax but nothing happens.
Sending is no problem.Don't know if the line in is a probl;em with dropping calls coming in to the fax machine.
I need help.
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Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.
Error Code: 334 Definition
The remote fax machine might be defective.
Solutions
Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.
If you can send and receive faxes from other telephone numbers, do not worry. However is sending that annoying fax has humidity issues with his phone line.
Ok...so I fixed my own problem. I had printed out a system data sheet on my fax machine and found out that the "error" was in under sending confirn, so I went into my menu to the sending confirm section and turned it off. Then my boss tried sending the fax and it came through like nothing was ever wrong...I think the other day when my Iguana got in my office, he must have done something, as I found him perched on my fax machine....hmmmm. Thanks for the follow-up email.
Do you have an analog phone line or are you trying to run it through a PBX system? I was just having this discussion with RKS tech support. Their fax software was hanging up as soon as the connection was established and all I had available was a VOIP phone line. It took 4 tries but I found a US Robotics fax/modem that worked fine in class 2.0 mode.
I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.
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